• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: 1) Click on the Create New Account link.

2) Fill out all required fields as denoted by an asterisk (first name, last name, birth date, email address, etc.) and click "submit".
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) Create your password for your login account.

4) If the account is for one person, click on "create account". If you are adding additional family members to the account, click on "create account and add family member" and continue to add members and their personal information until all family members have been added. Once you have added all family members, click "create account".
Q: Can I set up an ongoing donation or payment plan online?
A: Yes. You can use your credit card to set up a payment plan if the credit card does not expire during the payment plan period.
Q: How many accounts should each family have?
A: We recommend that you create one account which includes all the members of your family. Create the account under the name of the head of household (AKA primary account owner) and then add all additional family members to the account.
Q: How do I add family members to my account?
A: You may add family members in any of the following ways:

1) Follow the steps outlined above during your initial account creation.

2) Click the link "Change Information About Family" under "My Account", then select "Add New Family Member" and fill in all personal information. Click "submit".

3) Add the family member during the registration process by selecting the program you would like to enroll the person in and clicking "add to cart". Then click "create a new family member" and enter in the person's personal information. Click "add family member" and complete the transaction.
Q: Will adding family members to my account add them to my membership?
A: No, adding them your family only allows you, and the individuals in your family, to manage the account online. If you would like to add new family members to your membership, please contact one of our 4 branches.

Downtown Branch 204-947-3044
Elmwood-Kildonan Branch 204-668-8140
South Branch 204-233-3476
West Portage Branch 204-889-8052
Q: Can I purchase a membership online?
A: We currently do not sell memberships online. Please check back later for more exciting details on this!
Q: What if I already have a Y account?
A: If you have an account with us already, with an e-mail address on file, you can use the "forgot password" function to log on to the registration site.

If you have an account with us already, but do not have an e-mail address on file, we will need to update your information to include your e-mail address before you can access the registration site.
Q: What should I do if I forget my password?
A: From the Sign In page, click the "Forgot your Password?" link. You will be asked to provide the email address you used to create your account. After entering your email address, click "Submit" to continue. An email will be sent to you containing a temporary password which is valid for one day. After signing in with the temporary password, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact one of our branches:

Downtown Branch 204-947-3044
Elmwood-Kildonan Branch 204-668-8140
South Branch 204-233-3476
West Portage Branch 204-889-8052

*Please DO NOT create another Customer Account as this will not link to your other existing account.
Q: What should I do if I get locked out of my online account?
A: Please contact one of our branches and a staff member will help you access your account:

Downtown Branch 204-947-3044
Elmwood-Kildonan Branch 204-668-8140
South Branch 204-233-3476
West Portage Branch 204-889-8052
Q: Can I view Activities without registering?
A: Absolutely! Click on the "Programs/Activities" tab at the top of the screen to view all the available and/or upcoming activities.
Q: How do I register for an Activity?
A: Once your account has been established, registering for activities is easy!

1) Sign in to your online registration account by entering your email and password.

2) Click the "View Programs/Activities" button at the top of the screen.

3) Search for a particular activity by typing the name into the search box or using the filters on the left-hand side. Select the activity that you would like to enroll in. Click the name of the activity for a detailed description.

4) Click the "Add to My Cart" button.

5) Select the member of the family to be enrolled into this activity. Click next.

6) Proceed to checkout by clicking the "Proceed to shopping cart" button. From this screen you may also register another participant for this activity or add this activity to your cart and continue shopping.

*Please Note: If more than one family member will be attending the activity, click on the button labeled "Add Another One" (located under the Shopping Cart screen).

5) Confirm your activity name, date and time, enrollee and price (if applicable).

6) Click "finish" to proceed with payment (if applicable). A message will appear on-screen that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click "Continue". This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: If paying by credit card, the name and address provided must match the information on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print or email yourself a copy of your receipt for your records.
Q: Is my credit card number and personal information safe?
A: Yes, absolutely! Your information is encrypted using Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances must be paid in full prior to registering for an activity. You can pay any outstanding balances online by selecting "My Account" and then selecting "Pay on account". Select the outstanding balance you would like to pay and select finish, then complete the transaction.

If you have a credit on your account, it will automatically be applied to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make any additional payment. If your credit does not cover your current transactions, you will be prompted to pay the remaining balance.
Q: What will happen if I try to register for an Activity that is full?
A: If the program allows for wait lists, the enrollee's name will be placed on a wait list. You will be contacted via telephone if a space opens for that activity or if additional activities are added.

If you do not want to be placed on the wait list, click the "Remove" button that appears on the Shopping Cart screen.

*Please Note: Placement on a wait list does not guarantee a spot in the activity.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: 1)Sign in to your account and click on the "My Account" link, then click on the "Family Members Schedule" link.

2)Highlight the family members whose schedules you would like to view and click on the top arrow button to move each family member over to the Selected Family Members column.

3)Click "Search" to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and will allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You bet! Once your customer account has been created, you can view your transaction history and print your receipts.

To view prior transactions, click on the "My Account" link and then click on the "Historical Transactions List" link.

To view past receipts, click on the "My Account" link and then click on the "Historical Transaction List" link, then click on the receipt number to view and print each individual receipt.
Q: Looking for more information on our online registration system?
A: If at any point you need help creating your online account, please contact our Membership Sales & Experience team and they would be happy to help you!

Downtown Branch 204-947-3044
Elmwood-Kildonan Branch 204-668-8140
South Branch 204-233-3476
West Portage Branch 204-889-8052