• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I activate my account? (Existing members and participants only)
A: If you are:

• An active Health & Fitness member, meaning your membership is NOT on hold or cancelled

• A current child care family

• A day camp participant with an active Health & Fitness account

Follow these instructions to activate your “My Y” account.

1. Go to MyY.YMCAGTA.org.

2. Click the “Sign In/Up” button.

3. Click “Forgot your password?”

4A. Enter the email address associated with your YMCA account. Click “Request reset password”.
4B. Please enter your first and last name if prompted to do so. Note: You do not need to enter your date of birth.

5. Click the password reset link in the "Reset your password” email you will receive. Then you may create a new password.

6. Sign in with your new password, using your email address as your Login name.

Tip: Check your SPAM and junk folders in case our password reset message was incorrectly filtered. Add YMCAofGreaterToronto@active.com to your email contacts or to your email provider’s approved senders list.

*Please DO NOT create another customer account.

If you don’t fit into any of the above mentioned categories, you will need to create a new account.
Q: How do I create a new customer account? (New members and participants only)
A: 1. Go to MyY.YMCAGTA.org.

2. Click the “Sign In/Up” button.

3. Click on “Create an Account link”.

4. Fill all required fields and click Submit. Please submit your request only once.

5. *Please note: If you are registering a child for an activity, use YOUR information when filling out the My Y account request form, NOT the information of the child you wish to register. Once you have a My Y account, you may add family members to your account.

6. You will automatically receive an email after submitting your request for an account.
Q: How many accounts should each family have?
A: We recommend each family establish one Primary Contact account holder. Create the account in the name of your primary household contact and then add all family member names under the Primary Contact.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1. While submitting your Primary Contact account information, by clicking on the Submit and Add Family Member link.

2. Under My Y Account, click the Manage Family Members link and then click “Add family member.”

3. During an Activity & Programs registration, choose Add New Family Member from the Participant dropdown menu.
Q: What should I do if I forget my password?
A: 1. Click the “Sign In/Up” button.

2. Click “Forgot your password?"

3. Enter the email address associated with your YMCA account.

4A. Click the password reset link in the "Forgot Password” email you will receive. It will take you to “My Y” where you’ll be asked to create and confirm a new password.
4B. Please enter your first and last name if prompted to do so. Note: You do not need to enter your date of birth.

If you are still having trouble accessing your account, please call 416-928-9622 or 1-800-223-8024.

Please DO NOT create another customer account.
Q: Can I view Activities without registering?
A: Absolutely! Click the Activities & Programs tab at the top of the screen to see all activity categories. If there is a box to the right of the activity that says Enroll Now, you may register for that activity.
Q: Where are the Group Fitness classes listed?
A: For the time being, we are focused on programs that require registration. You can find our drop-in Health & Fitness classes and other Health & Fitness programs that need to be booked on a daily basis on the YGTA Shine On App.
Q: How do I register for an Activity?
A: Once your My Y account has been established:

1. Click Activities & Programs.

2. Select the activity that you would like to register for. Clicking the underlined name will show you a detailed activity description.

3. Click Enroll Now.

4. You will be asked to sign in to your My Y account, if you haven't already.

5. Select the participant you want to enroll. Enter Enrollment Details and review and agree to any Waivers (if applicable). Click "Add to cart."

*Please note: If more than one family member will be attending the Activity, click "Register another participant" under the Shopping Cart screen.

6. Confirm your Activity name, date and time, participants and price before clicking Check Out.

7. Enter your credit card information or select one of your saved credit cards on file.

*Please note: The name and address must match those on file with your credit card company. If your billing address does not match click "Update billing address."

8. Click "Pay". Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: 1. Click "+Waiting List." Sign into your My Y account, if prompted.

2. Fill in the form and click Finish. If you do not want to be added to the waitlist, you can click on the trash can icon.

You will be contacted if a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

*Please note: Placement on a waiting list does not guarantee a spot in the Activity.
Q: How can I see a schedule of my family's upcoming scheduled Activities?
A: 1. Sign into your My Y account.

2. Click View Family Members Schedule.

3. Select a date range and we recommend selecting a Monthly Layout.

4. Select the participant name(s) from Available Family Member(s) and then click ">>".

5. In Available Schedule Details click on any of the options, press CTRL-A to select all, and click ">>". Click View Schedule.
Q: Can I update my payment information online?
A: At this time you are unable to update your payment information on your My Y Account.

If you are a current child care family , payment change requests can be made by using our Registration Change Form add the link https://www.ymcagta.org/child-care/forms-and-resources/change-request

For all other programs and services, please connect with us in person or call us at 416-928-9622 or 1-800-223-8024.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances can be paid at any time by signing into your My Y account and clicking Pay Balance.

Outstanding balances must be paid in full upon checkout when registering for a new Activity or Membership.

If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you won't need to make a payment during checkout.
Q: Can I see my transaction and payment history and print my receipts?
A: To see your transaction and payment history:

1. Sign into your My Y Account and click My Transaction and Payment History.

2. Choose all of the Transaction Group(s) options.

3. Select date range and click Submit.

To print receipts:

1. From your My Y account click My Registration History.

2. Click the receipt No.

3. Click Print at upper right.
Q: Is my credit card number and personal information safe?
A: Yes. Your information is encrypted using Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that most major online e-commerce websites use. All credit card transactions are encrypted and secure.
Q: Where can I find the YMCA of Greater Toronto's contact information?
A: YMCA of Greater Toronto
90 Eglinton Avenue East, Suite 300
Toronto, Ontario
M4P 2Y3

Call us:
416-928-9622 or 1-800-223-8024