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Community Centre UPDATE:

Health Club and Pools

On Monday, July 26, both the Whitby Civic Recreation Complex Health Club and the Anne Ottenbrite Pool (located at Iroquois Park Sports Centre) will reopen to the public by appointment only. Starting Thursday, July 22, residents wishing to book an appointment for a recreational swim in the pool or work out in the health club can do so up to five days in advance of a time at whitby.ca/getactive. Health and safety measures continue to be in place and must be followed by all who enter the facilities.

The Whitby Civic Recreation Complex pool is not expected to open until fall 2022 to allow for more than $5 million in upgrades to be completed. A significant portion of this funding is from federal and provincial grants received by the Town earlier this year. Renovations will include new inclusive change rooms that improve access to aquatic programming for facility users of all ages and abilities; multi-purpose recreation programming space; and safety upgrades. The Town thanks residents for their patience as this work is completed.

Virtual Summer Recreation Programs

The Town of Whitby is offering virtual programs during the COVID-19 pandemic in order to keep our community safe and active.

Unfortunately, in-person summer camps were not included in this year’s budget due to the ongoing situation with COVID-19. We understand and appreciate that families and children will be looking for more ways to stay active as things begin to reopen. That’s why planning is well underway to once again offer a variety of virtual camps for children of all ages to participate in. These include our virtual kids camp, adventure camp and Counsellor in Training program. Our Fun in a Box program will also continue. Residents can register for these programs and activities online at whitby.ca/getactive starting Monday June 14 at 9:00 a.m. We look forward to warmly welcoming our campers back in-person next year.

Town of Whitby Recreation Online Activity Registration

An online account is required to register for activities and waiting lists. Register early to save your spot. Activities may be cancelled if enrollment is low.

Registration dates may vary based on the activity location. Visit whitby.ca/getactive for more information on registration dates, registration and refund/cancellation processes.

Select your classes or activities before registration starts and create a Wish List. Keep in mind this doesn't guarantee a spot. When registration opens, log into your account and complete your transaction. It's a good idea to have some backup classes just in case your preferred class is full.

Q: What should I do if I forget my password/or have never logged on before?

A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account/that we have in file for you. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact 905.666.1991 or getactive@whitby.ca and a member of our staff will assist you.

*Please DO NOT create another Customer Account.

Refund Policy/Early Withdraw

A full refund will be issued for any program cancelled by the Town. If a participant withdraws from a program, prior to the start date, a refund will be provided subject to an administration fee. After a program has started, participants can request that a pro-rated credit be applied to their account. Alternatively, a pro-rated refund can be issued and is subject to an administration fee. To withdraw from a course, please call our Customer Service Centre at 905.666.1991 or visit a registration centre. A refund application must be completed and include a receipt. Camps/Workshops: Transfers and withdrawals from camps, workshops and P.A. Day programs can be requested up to four days prior to the start date of a program. A full credit, subject to an administration fee, will be provided. A $10 fee is applied to all course withdrawals. *Withdrawals cannot be processed in your online account*