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If we cancel the program, you receive a full refund. If you withdraw from a program, prior to the start date, a refund will be provided and is subject to an administration fee. If you withdraw after a program has started, you can request that a pro-rated credit remain on your account. Alternatively, a pro-rated refund can be issued and is subject to an administration fee. If you wish to withdraw from a course, you can call our Customer Service Centre at 905.666.1991 or visit a registration centre. Attach your receipt to the refund application. A $10 fee is applied to all course withdrawals. *Withdrawals cannot be processed in your online account*