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On January 3, the Ontario government announced the entire province – including the Town of Whitby – will return to the modified version of its Step Two Roadmap to Reopen effective Wednesday, January 5, at 12:01 a.m. for at least 21 days (until January 26).

All of the Town’s recreation facilities will be closed to the public effective at the end of business today (January 4) until further notice. This includes Iroquois Park Sports Centre, the Whitby Civic Recreation Complex as well as the Health Club, Brooklin Community Centre and Library (excluding the library), as well as all indoor ice rinks and pools. This means pool permits, ice permits and private meeting room bookings will be suspended until further notice. The Whitby 55+ Recreation Centre will also be closed until further notice.

The start of the Town’s in-person Winter Recreation programming that was to begin the week of January 10th will also be delayed for a period of at least five weeks. Program registrants will be contacted in the coming days to in regards to new start dates and credits for the weeks missed. Virtual programming will continue as planned.

All five week swimming lessons that were to begin the week of January 10 will be cancelled and credits provided. All memberships have been or will be placed on hold and pre-authorized payments suspended. For program, and membership questions, please email getactive@whitby.ca.


Proof of Vaccination Policy

On September 22, 2021 proof of vaccination will be required to enter the following Town facilities as part of Ontario’s Proof of Vaccination Policy:

  • Iroquois Park Sports Centre
  • Brooklin Community Centre (excluding the Brooklin Branch of the Public Library)
  • McKinney Centre
  • Luther Vipond Arena
  • Whitby Civic Recreation Complex
  • Whitby 55+ Centre

As required by the Province, all patrons 12 years and older must be fully vaccinated, meaning you must have both doses of a two dose vaccine or one dose of a single dose vaccine plus 14 days AND provide proof of vaccination along with identification on EACH visit.

The provincial policy does not apply to:

  • children 11 years old and younger (proof of ID with name and age may be required)
  • youth 12 to 17 years old (proof of ID with name and age may be required) who are actively participating in indoor organized sport (training, practices, games and competitions)
  • Effective December 20, 2021 all visitors and sport participants 12yrs of age and older must show proof of vaccination (Ontario Enhanced Vaccine Certificate with QR Code) along with matching government issues ID (drivers licence, health card) at time of each visit.
  • individuals with a medical exemption (As of January 10, 2022, doctors notes will no longer be accepted. Medical exemption certificates with QR will be required. Please contact Durham Public Health for additional information)

How can you get your proof of vaccination? Download or print your vaccine receipt from the provincial booking portal or call the Provincial Vaccine Booking Line at 1-833-943-3900. More information on obtaining proof of vaccination is available in Ontario’s Frequently Asked Questions.

Effective January 4, 2022 Ontario is requiring the use of the Enhance Vaccine Certificate with QR code as the only accepted proof of vaccination. To download your Enhanced Vaccine Certificate please visit the Ontario Covid-19 vaccination portal. QR codes can be presented to staff for scanning verification digitally or in print form.

Please note that public washrooms in facilities requiring proof of vaccination will only be open to program participants.

The Town’s top priority is protecting the health and safety of its staff, patrons and community.

Have questions? Contact getactive@whitby.ca.


Community Centre UPDATE:

Whitby Civic Pool:

The Whitby Civic Recreation Complex pool is not expected to open until fall 2022 to allow for more than $5 million in upgrades to be completed. A significant portion of this funding is from federal and provincial grants received by the Town earlier this year. Renovations will include new inclusive change rooms that improve access to aquatic programming for facility users of all ages and abilities; multi-purpose recreation programming space; and safety upgrades. The Town thanks residents for their patience as this work is completed.


MORE INFORMATION
Residents can subscribe to receive ongoing recreation updates directly to their inbox at whitby.ca/subscribe.

For ongoing updates on what is closed, cancelled or reopening, or for more information on future recreation registration dates, visit whitby.ca/reopening.

Account Creation
Q: What should I do if I forget my password/or have never logged on before?

A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account/that we have in file for you. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact 905.666.1991 or getactive@whitby.ca and a member of our staff will assist you.

*Please DO NOT create another Customer Account

Refund Policy/Early Withdraw

A full refund will be issued for any program cancelled by the Town. If a participant withdraws from a program, prior to the start date, a refund will be provided subject to an administration fee. After a program has started, participants can request that a pro-rated credit be applied to their account. Alternatively, a pro-rated refund can be issued and is subject to an administration fee. To withdraw from a course, please call our Customer Service Centre at 905.666.1991 or visit a registration centre. A refund application must be completed and include a receipt. Camps/Workshops: Transfers and withdrawals from camps, workshops and P.A. Day programs can be requested up to four days prior to the start date of a program. A full credit, subject to an administration fee, will be provided. A $10 fee is applied to all course withdrawals. *Withdrawals cannot be processed in your online account*

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