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Proof of Vaccination Policy

On September 22, 2021 proof of vaccination will be required to enter the following Town facilities as part of Ontario’s Proof of Vaccination Policy:

  • Iroquois Park Sports Centre
  • Brooklin Community Centre (excluding the Brooklin Branch of the Public Library)
  • McKinney Centre
  • Luther Vipond Arena
  • Whitby Civic Recreation Complex
  • Whitby 55+ Centre

As required by the Province, all patrons 12 years and older must be fully vaccinated, meaning you must have both doses of a two dose vaccine or one dose of a single dose vaccine plus 14 days AND provide proof of vaccination along with identification on EACH visit.

The provincial policy does not apply to:

  • children 11 years old and younger (proof of ID with name and age may be required)
  • youth 12 to 17 years old (proof of ID with name and age may be required) who are actively participating in indoor organized sport (training, practices, games and competitions), and
  • individuals with a medical exemption (medical note required).

How can you get your proof of vaccination? Download or print your vaccine receipt from the provincial booking portal or call the Provincial Vaccine Booking Line at 1-833-943-3900. More information on obtaining proof of vaccination is available in Ontario’s Frequently Asked Questions.

Please note that public washrooms in facilities requiring proof of vaccination will only be open to program participants.

The Town’s top priority is protecting the health and safety of its staff, patrons and community.

Have questions? Contact

Community Centre UPDATE:

Health Club and Pools

On Monday, July 26, both the Whitby Civic Recreation Complex Health Club and the Anne Ottenbrite Pool (located at Iroquois Park Sports Centre) will reopen to the public by appointment only. Starting Thursday, July 22, residents wishing to book an appointment for a recreational swim in the pool or work out in the health club can do so up to five days in advance of a time at Health and safety measures continue to be in place and must be followed by all who enter the facilities.

The Whitby Civic Recreation Complex pool is not expected to open until fall 2022 to allow for more than $5 million in upgrades to be completed. A significant portion of this funding is from federal and provincial grants received by the Town earlier this year. Renovations will include new inclusive change rooms that improve access to aquatic programming for facility users of all ages and abilities; multi-purpose recreation programming space; and safety upgrades. The Town thanks residents for their patience as this work is completed.

Fall Recreation Programs- 2021
Registration will open Wednesday August 25, at 9:00 a.m. for the Fall session of recreation programming beginning the week of September 13, 2021.

Additional programs will be added for a shorter session beginning the week of October 4, 2021. Registration for the October session will open Monday September 20, at 9:00 a.m.

Due to COVID-19, at this time the majority of the session will be offered virtually.

Residents can subscribe to receive ongoing recreation updates directly to their inbox at

For ongoing updates on what is closed, cancelled or reopening, or for more information on future recreation registration dates, visit

Account Creation
Q: What should I do if I forget my password/or have never logged on before?

A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account/that we have in file for you. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact 905.666.1991 or and a member of our staff will assist you.

*Please DO NOT create another Customer Account

Refund Policy/Early Withdraw

A full refund will be issued for any program cancelled by the Town. If a participant withdraws from a program, prior to the start date, a refund will be provided subject to an administration fee. After a program has started, participants can request that a pro-rated credit be applied to their account. Alternatively, a pro-rated refund can be issued and is subject to an administration fee. To withdraw from a course, please call our Customer Service Centre at 905.666.1991 or visit a registration centre. A refund application must be completed and include a receipt. Camps/Workshops: Transfers and withdrawals from camps, workshops and P.A. Day programs can be requested up to four days prior to the start date of a program. A full credit, subject to an administration fee, will be provided. A $10 fee is applied to all course withdrawals. *Withdrawals cannot be processed in your online account*

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