• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before using our services online, you must establish an online account.

This is how you create an online account:

1) Click on the Create Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the head of household account, after it has been established (see next question).
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgotten Link and enter your email address.

An email with a new temporary password will be sent to you automatically.

Once you regain access to the system, you will be promted to enter in a new password.

*Please DO NOT create another Customer Account.

If you have further problem, please contact us via email: info@westhillhurst.com
Q: Do I need a valid membership to attend Free Member Programs?
A: Yes, Please purchase a family membership online in order to attend our free member programs. Please ensure all your family members are listed on your membership application. You do not need to be a resident of the community to purchase a membership.
Q: Can I register into a program already in progress?
A: Yes, If there is space in the program. Contact info@westhillhurst.com to check availability and to register with prorated fee's.
Q: Can I view programs without registering?
A: You can always browse through the programs without registering. Click View Programs button and look at all the programs that are offered at WHCA.
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).
Q: What will happen if I try to register for an program that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that program or additional programs are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the program. It is recommended for guaranteed participation, please choose another program with registration space.
Q: How do I register online for a program?
A: Once your account has been established, registration for programs is easy:

1) Click the View Programs button on the registration home page.

2) Select the program that you would like to enroll into. Clicking the underlined name will show you a detailed program description.

3) Click the Add to My Cart button if you wish to register for the program.

4) Next, sign in to your online account by entering your Login Name (email address) information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove programs from your cart or view more programs and add them to your cart.

*Please Note: If more than one family member will be attending the program, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your program name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How can I view a schedule of my family's upcoming scheduled programs?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming programs.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly or monthly schedule will display all of the programs your family members have been enrolled in and allow you to click on the program for more information.
Q: What is your Refund Policy for Westwood hockey and Learn To Skate Programs?
A: REFUND POLICY:
Westwood and West Hillhurst Community Association:
The following rules shall govern requests for refunds regarding hockey registration fees:
1. Where a player decides not to play hockey before the commencement of the season, or after the first week of the season, a full refund will be granted less a $25 administration fee.
2. Where a player decides not to play hockey because of a program change initiated by the Westwood and West Hillhurst Community Association, a full refund will be granted.
3. Where a player decides not to play hockey after being placed on a team and 2 weeks into the season, there shall be no refund.
4. Where a player is unable to continue in the hockey program for any of the following
reasons, a refund will be granted less $25 administration fee:
a. the player has moved away from Calgary;
b. the player has been injured and will be unable to play the remainder of the
season;
c. a player must quit the program due to family related matters (ie: co-parenting or divorce)
5. Where a refund is requested, the Westwood and West Hillhurst Community Association may require that satisfactory evidence be
provided substantiating the basis for the requested refund.
6. Any determination by the Westwood and West Hillhurst Community Association regarding a players eligibility for refund or the
calculation of the refund is final.
Q: Do I need to be a West Hillhurst Resident to be a member?
A: No you do not. Anyone can purchase a membership for access to our facility and programs.
Q: What is an admin fee?
A: An admin fee is a small charge associated with online transactions. As a not for profit organization, this fee is typical of any internet sales and is charged by our software provider. The charge is based on the transaction subtotal amount.