• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: I am a University of Guelph staff, faculty or student - How do I create my Customer Account?
A: As of August 26, 2014, most University of Guelph active staff, faculty and students will have Event Link accounts established.

Simply click "Sign In", click on the "Forget your Password" link and fill in your University of Guelph email address.
A new 'Sign In' link and temporary password will be sent to this email address. Upon resetting your account, you will be able to update your new password.

It is our goal to integrate 'single signon functionality' into the system in the near future. It is suggested that you use the same password as you do in the university environment if possible.
Q: I am not a member of the University of Guelph population - How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

Click on 'Create an Account' (top right side of webpage)
1. Enter Name and Address [NEXT]
2. Enter Contact information (Phone number and email required) [NEXT]
3. Enter Personal Information (Gender, Age Category required)([NEXT]
4. Enter Emergency Contact(s)(required for children accounts) [NEXT]
5. Enter Account Information (password required) [Create Account] if finished. Or [Create Account and Add Family Member] to add a Family Member.
Then if continuing:
1B. Enter Family Member Name [NEXT]
2B. Enter Contact information - If no changes [NEXT]
3B. Enter Personal Information (Gender, Age required)[NEXT]
4B. Enter Emergency Contact (s), if applicable. Then simply [Create Account] if completed.

You will receive confirmation that your REQUEST for a new account has been successfully transmitted.
WATCH your email (and Junk/Trash area!) to complete the validation of your email address by clicking the validation link. Only upon completing this validation action will your account be finalized.
Q: How do I register for an activity?
A: Once your account has been established, registration for Activities is easy!

1) Click the Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. By clicking the Activity name, a detailed Activity description will display.

3) Click the 'Add to Cart' button if you wish to register for the activity.

4) Next, sign in to your online registration account by entering your Login Name (email address) and Password. Ensure correct participant is displaying and click 'Next'. This screen breakdown of fees.

5)'Shopping Cart' is the screen where you may remove Activities from your Cart OR view more Activities and add them to your Cart.

Note: If more than one family member will be attending the Activity, click on the link 'Add Another Participant' (located beside the Activity name).
Click "Proceed to Shopping Cart" to finalize registrations.

***EVEN IF ACTIVITIES ARE FREE, YOU STILL NEED TO COMPLETE YOUR REGISTRATION BY CHECKING OUT USING THE SHOPPING CART FUNCTION. A receipt will be issued confirming your registration upon checkout.

6) Confirm your Activity name, date and time, enrollee and price. Then click 'Proceed to Checkout' to proceed with payment.

7) Please review all activity waiver information. Check and/or initial your acceptance and click 'Next'.

8) If cost is >0$ you will need to acknowledge the General University of Guelph waiver and submit. Upon approval, an order confirmation screen will display with the option to view/print your receipt.
Q: Can I view events and activities without registering?
A: You can always browse through the activities without registering. Click 'Activities' button and utilize the search criteria (on the left hand side) to narrow your search.

Do use the 'Clear Filters' link to reset and to display all activities.

At the point that the 'Add to Cart' button, is selected, you will be prompted to Sign In.
Q: I am having problems registering for an activity. Who should I contact?
A: Event Link is a system utilized by multiple departments on campus. Currently, these are Animal Care Services, Creative Encounters with Science and Library and Learning Commons.

It is recommended that you first review the activity details page to determine whether contact information is provided in the description OR if an instructor has been made available to contact directly.

If you can not find assistance there, please utilize the following email addresses for the department of the specific activity:

Animal Care Services - training@uoguelph.ca
Creative Encounters with Science - cse@uoguelph.ca
Library and Learning Commons - library@uoguelph.ca

Other general inquiries (not activity related) can be submitted to eventlink@uoguelph.ca
Q: I have an error message - "Alternate Key: Not designated Alternate Key customer for this activity". It will not let me register!
A: This means that the activity has restrictions established for enrollment. Typical restrictions are usually categories of students, faculty, staff. If you do need to be enrolled, contact the instructor associated with the activity for assistance.
Q: How do I withdraw from an activity?
A: Go to the online Activity Detail page the activity you are enrolled in to obtain who to specifically to contact.

If there is no contact information, please utilize the following email addresses for the department of the specific activity:

Animal Care Services - training@uoguelph.ca
Creative Encounters with Science - cse@uoguelph.ca
Library and Learning Commons - lib.eventlink@uoguelph.ca
Q: What should I do if I forget my password?
A: Upon clicking 'Sign in', click the 'Forget your Password' link above the Login button. Enter the email address you used to create your account.

Upon submission, an email will be sent to this email address containing a temporary password (do watch your Junk inbox in case it receives). Upon receiving use this temporary password provided via the email to access your account and change your password. **Only upon completing this validation action will your account be finalized.

If after completing this procedure you are still experiencing difficulties, please email eventlink@uoguelph.ca to have a staff member assist you.

*We ask that you DO NOT create another Customer Account.
Q: What will happen if I try to register for an activity that is full?
A: The activity will not let you register in a full activity. If it is full and waitlisting is available, click on 'Add to Waitlist' to have your name placed on the activity waitlist.

You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation that you please choose another Activity with registration space.
Q: How can I view a schedule of my upcoming activities?
A: Once logged in, the My Account page will be displayed. Click on the 'Show Your Daily Schedule' link.

In the 'Selected Family Members' box, ensure your name is listed. If not, highlight and use the the top arrow (>>) to move into this box.

In the 'Selected Schedule Details', ensure 'Activities' is listed. If not, highlight and use the the top arrows (>>) to move into this box.

Click on 'View Schedule' button to proceed. At the bottom of the page, a weekly schedule will display all of the activities you are enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account has been established.

To access this information, please click on the My Account link (top right).

To view prior transactions, click on the 'List of Prior Transactions' link.

To view past receipts, you may click on the 'Get a List of Prior Payments' link. By default, all will display. To filter, do enter search criteria in specific fields. Click on the receipt number to view and print each individual receipt.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials and then add all family member names underneath (use 'Create Account' and 'Add Family Member' functionality)
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your primary account information, by clicking on the 'Create Account and Add Family Member' link.

2) You may add a family member under My Account; this is done by clicking the link 'Change Information about Family/Friends' then 'Add New Family Member'

3) You may also add a family member during the enrollment process. This is done by clicking on the link 'Add Family Member' which is located beside the Participant box.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link.

Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed.

A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.