• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

Click on 'Create an Account' (top right side of webpage)
1. Enter Name and Address [NEXT]
2. Enter Contact information (Phone number and email required) [NEXT]
3. Enter Personal Information (Gender, Age Category required)([NEXT]
4. Enter Emergency Contact(s)(required for children accounts) [NEXT]
5. Enter Account Information (password required) [Create Account and Add Family Member]; or simply [Create Account] if finished.
If Family Member added:
6. Enter Name [NEXT]
7. Enter Contact information - If no changes [NEXT]
8. Enter Personal Information (Gender, Age required)[NEXT]
9. Enter Emergency Contact (s), if applicable. Then [Create Account and Add Family Member]; or simply [Create Account] if completed.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials and then add all family member names underneath (use 'Create Account' and 'Add Family Member' functionality)
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your primary account information, by clicking on the 'Create Account and Add Family Member' link.

2) You may add a family member under My Account; this is done by clicking the link 'Change Information about Family/Friends' then 'Add New Family Member'

3) You may also add a family member during the enrollment process. This is done by clicking on the link 'Add Family Member' which is located beside the Participant box.
Q: What should I do if I forget my password?
A: Upon clicking 'Sign in', click the 'Forget your Password' link above the Login button. Enter the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click 'Activities' button and utilize the search criteria (on the left hand side) to narrow your search.
Do use the 'Clear Filters' link to reset and to display all activities.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the Activity name will display a detailed Activity description.

3) Click the 'Add to Cart' button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name (email address) and Password. Ensure correct particiant is displaying and click 'Next'. This screen breakdown of fees.

5)'Proceed to Shopping Cart' is the screen where you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the link 'Add Another Participant' (located beside the Activity name).

5) Confirm your Activity name, date and time, enrollee and price. Then click 'Proceed to Checkout' to proceed with payment.

6) Please review all activity waiver information. Check and/or initial your acceptance and click 'Next'

7)Enter your payment details on the Payment Information Page and hit 'Next' to submit payment. Upon approval, order confirmation option to view/print your receipt will display.
Q: What will happen if I try to register for an Activity that is full?
A: The activity will not let you register in a full activity. If it is full and have waitlisting available do click on 'Add to Waitlist' to have your name placed on the activity waitlist.

You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: Sign in (upper right hand of screen) and the 'My Account' page will be displayed.
Here you have many options including viewing a weekly schedule of your family's upcoming activities.

1) Click on the 'Show Your Daily Schedule' link.

2) Move the family members whose schedules you would like to view from the 'Available Members' (left) box to the 'Selected Members' (right) box by clicking on appropriate arrows.

3)Choose your types of bookings for the 'Available Schedule Details' and 'Selected Schedule Details". For activities, specifically, ensure they are in the 'Selected Schedule Details' box to view.

4)Click 'View Schedules'. A weekly schedule will display of all aspects your family members have been enrolled in and hyperlinks will allow for specific activity information to be displayed.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account has been established.

To access this information, please click on the My Account link (top right).

To view prior transactions, click on the 'List of Prior Transactions' link.

To view past receipts, you may click on the 'Get a List of Prior Payments' link. By default, all will display. To filter, do enter search criteria in specific fields. Click on the receipt number to view and print each individual receipt.
Q: What is a Wish list?
A: The Wish list function allows you to 'bookmark' certain activities specifically of interest to you.
*Please do not mistake this ability for Wait list.
Please ensure you are Signed in to use this tool for quick and easy access to our specific interests.