• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: All TWU students, staff/faculty & alumni have an account already in our system.
Family members of can also be added to the accounts of staff/faculty (including dependents who are 16 years or older).

To access your account for the first time select "Forget my password" to have the system email you a temporary password. If this does not work email twurecservices@gmail.com and we can help.

Your login is your email address (that we have in our system) and the password that has been generated for you. Once you login for the first time you can change your password under "My Account".

You will be able to access account information, such as your daily schedule, past receipts, prior transactions and much more.
Q: If I'm a staff or faculty member how can I add family members (e.g. spouse & children 16 years or older)?
A: We recommend that each family use the staff or faculty member in your family as the primary account with login credentials. Under this account that is already established in our system you can add all family member names (see next question).
Q: How do I add family members to my account if I am a staff or faculty member?
A: You may add family members under under "My Account", this is done by clicking the link Change Information About Family Members.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forget my Password box and click Continue. You will be requested to provide the email address we have in our system for your account. Upon submission, an email will be sent to you containing a temporary password.

Once you sign in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact twurecservices@gmail.com
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once you log into your account, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).