• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any courses on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on Create Account button.

2) Fill out the form for New Account completely for each student, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit.

*Please Note: Create only ONE account per student.

3) You will automatically receive an email confirming that your account has been created.
Q: What should I do if I forget my password?
A: From the login page, check the Forgotten? link.

Provide the email address you used to create your account.

Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office,604.668.6123, during regular business hours and a member of our staff will assist you.

* Please DO NOT create another Customer Account.
Q: Can I view courses without registering?
A: Yes, you can always browse through the course without registering.

Click View Courses button.
Q: How do I register for a course?
A: Once your account has been established, registration for courses is easy:

1) Click the View Courses button on the registration home page.

2) Select the course that you would like to enroll into. Clicking the underlined name will show you a detailed course description.

3) Click the Add to My Cart button if you wish to register for the course.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove courses from your cart or view more courses and add them to your cart.

*Please Note: If more than one family member will be attending the course, click on the button labeled, Add Another participant (located under the Shopping Cart screen).

5) Confirm your course name, date and time, participant and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts VISA, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company.

7) Once your payment has been approved, your receipt will display.
Q: What will happen if I try to register for an course that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that course or additional sections that are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the course. It is recommended for guaranteed participation, please choose another course.
Q: How can I view a schedule of my family's courses?
A: The My Account feature allows you to view a weekly or monthly schedule.
Q: Can I view my transaction history and print out my past receipts?
A: Yes. Go to My Account to view your receipts.