• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How to Create Your Account
A: 1) Click on the Create New Account link.

2) Fill out all required fields and click submit. Ensure your postal code is entered in the proper format (i.e. A1A 1A1). Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account with a link to confirm your account.

You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family/Friends and selecting Add New Family Member at the bottom of the page.

3) You may also add family member during the enrollment process. This is done by clicking on the link Create a new Family Member link located below the Select Participant heading.
Q: How do I get added to a classes Waitlist?
A: There are two ways to add a class to your Waitlist:
1) Click on the Activity Name and then select the "Add to Waitlist" button that appears on the right-hand side of the "Add to Wish List" button.

2) Add the full activity to your Wish List, and from there add yourself to the Waitlist.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the Activities button on the main menu of the home page.

2) Use the search filters to narrow your result by age, facility, activity category or start date.

3) Select the Activity that you would like to enroll into. For more information on each activity, hover over the small "i" next to the activity title for more information, or select Quick View below the activity.

4) Click the Add to My Cart button if you wish to register for the Activity.

5) Log in to your account if you have not already done so by entering your email and password. Select the Family Member who will be participating in the activity from the list of Family Members on your account. Select Create a new Family Member to add a new participant.

6) Review the enrollment fees, and choose from the three options listed on the page to continue with your purchase in your cart, add another family member to the activity, or continue shopping.

7) Proceed to your Shopping Cart to view the activities currently in your cart. Confirm all of the details for your registered activities are correct.

8) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Can I view Activities without registering?
A: Absolutely! Click on the Activities tab at the top of the screen to view all of the activity categories. If there is a box to the right of the activity that says Add to Cart, you are able to register for that activity.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Family Member's Schedule link.

Filter the settings listed based on your preferences:
1) Select the date range you would like to view, and whether you would like to view the information weekly or monthly.

2) Highlight the family members whose schedules you would like to view and click on the top arrow button to move each selection over to the Selected Schedule Details section. Registered programming can be viewed by selecting Activities.

4) Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
Q: What should I do if I forget my password?
A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: How do I manage my Wish List?
A: You can add activities that are not available for online registration to your Wish List. Once registration starts, you can return to your Wish List and enroll in your Wish List activity. The Wish List WILL NOT automatically transfer to your cart. Ensure you select the participant(s) you would like to register in the class before adding the activity to your cart.

To add an activity to your Wish List:

1. Log into your account
2. Click Activities
3. In the activity search page, search for an activity
4. Click on an activity you are interested in
5. Click Add to Wish List

To add more activities to your wish list, return to the Activity Search and continue to add more.
Q: I am seeing an incomplete status when I try to check out. How can I fix this?
A: The incomplete status on an activity appears when you click on the My Cart button at the top of the page. You must select Proceed to Shopping Cart in order to check out. From the activity's registration page, select the participant for the activity, select Next, and then choose from one of the three options presented. The My Cart button should be used to review selected activities after adding them to your cart.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Historical Transactions link in the Account Activity section.

To view past receipts, you may click on the List of Account Payments link under the Payment Details section (click on the receipt number to view and print each individual receipt).
Q: Can you register for programs on mobile?
A: Yes, the process works the same way as desktop, as the site is mobile responsive. Switch to the mobile view on your device by selecting "Mobile View" on the bottom right-hand corner of the web page, or use the desktop version on your device by selecting the "view the full site" from the mobile version.
Q: Is my credit card number and personal information safe?
A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.