• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How to Create Your Account
A: 1) Click on the Sign In/Sign Up link. If you are signing up for the first time, select the Join option that appears on the screen.

2) Fill out all required fields and click submit. Ensure your postal code is entered in the proper format (i.e. A1A 1A1). Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account with a link to confirm your account. If you do not receive your email, check your spam and junk folders.

You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Create Account and Add Family Member.

2) You may add a family member under My Account, this is done by clicking the Manage Family Member button at the bottom of the page and adding a new family member from there.

3) You may also add family members during the enrollment process. This is done by clicking on the link Create a new Family Member link located below the Select Participant heading.
Q: How do I register for an Activity?
A: Once your account has been created and activated, registration for Activities is easy:

1) Click the Activities button on the main menu of the home page.

2) Use the search filters (“When”, “Where”, “Who” and “Activities” to narrow your result by age, facility, activity category or start date.

3) Select the Activity that you would like to enroll in. For more information on each activity, click on the small "i" next to the activity title for more information.

4) Click the Enroll Now button if you wish to register for the Activity.

5) Log in to your account if you have not already done so by entering your email and password. Select the Family Member who will be participating in the activity from the list of Family Members on your account. Select Create a New Family Member to add a new participant.

6) Review the enrollment fees, and from there either select Add to Cart or Register Another Participant if you would like to register multiple family members for the same activity. Add to Cart will redirect you to your shopping cart.

7) If you would like to continue shopping, select back in your browser, or Activities from the top menu. You will need to re-enter any search parameters that were in place before.

8) When you are ready to check out, select Add to Cart or the shopping cart icon at the top of the page, confirm all of the details for your registered activities are correct before selecting Check Out.

9) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Can I view Activities without registering?
A: Absolutely! Click on the Activities tab at the top of the screen to view all of the activity categories. If there is a red button to the right of the activity that says Enroll Now, you are able to register for that activity.
Q: If an activity is full, how do I add myself/family member to a Wait List?
A: Click on the Activity Name and then select the "+Wait List” button that appears next to the Activity description.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the View Family Members Schedule link.

Filter the settings listed based on your preferences:
1) Select the date range you would like to view, and whether you would like to view the information weekly or monthly.

2) Use the filters to select the family members whose schedules you would like to view, as well as the schedule types and/or facilities you would like to see. Registered programming can be viewed by selecting Activities.

4) Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
Q: What should I do if I forget my password?
A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: How do I manage my Wish List?
A: You can add activities that are not available for online registration to your Wish List. Once registration starts, you can return to your Wish List and enroll in your Wish List activity. The Wish List WILL NOT automatically transfer to your cart. Ensure you select the participant(s) you would like to register in the class before adding the activity to your cart.

To add an activity to your Wish List:

1. Log into your account
2. Click Activities
3. In the activity search page, search for an activity
4. Next to the activity, there will be a Heart icon you can select to add the class to your Wish List. Alternatively, you can click on an activity you are interested in and select the Heart icon from there.

To add more activities to your Wish List, return to the Activity Search and continue to add more.
Q: I am seeing an incomplete status when I try to check out. How can I fix this?
A: The Incomplete status on an Activity shows up if your browser is closed after an Activity is added to your cart, but prior to completing your registration. If the registration is showing as Incomplete, please click the pencil icon, ensure the correct participant is selected, and then press save.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Transaction and Payment History link.

To view past receipts, you may click on the Account Payment Details (click on the receipt number to view and print each individual receipt).
Q: Can you register for programs on mobile?
A: Yes, the process works the same way as desktop, as the site is optimized for mobile.
Q: Is my credit card number and personal information safe?
A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.