• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the initial online registration account request form and include all family members and details.

3) You will be notified by email when your information has been submitted. Prior to approval, proof of residency is required. Please provide photo identification stating your permanent address. A utility bill stating name and full mailing address will also be accepted and must accompany one piece of identification.
Q: Are Family Discounts Available?
A: Families registering more than 2 children for the same program can apply for a family discount of 20% for the third and all subsequent children. (For Day Camp and Activity Centre Programs children must be registered within the same week. For swimming lessons, children must be registered in the same class at the same time, same day). A refund request form (available at www.stjohns.ca) must be completed by the client and submitted before the program end date to be reimbursed the family discount.
Q: Which browsers are compatible with RECconnect?
A: RECconnect works with Internet Explorer 10 or 11, Chrome(latest version) and Apple Safari (on iOS Devices). You can use Safari on Leopard OS for Mac and all versions of Firefox but you may encounter issues in some cases as these have not been tested.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You can update your family account by calling 576-8499 or going in person to the H.G.R. Mews Community Centre.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you may be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please email recreation@stjohns.ca during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, please email recreation@stjohns.ca during regular business hours.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full? There is a waitlist option when courses are full. What is the waitlist?
A: The waitlist is where users are able to add a participant name on a class/ program list in the registration system, once a program is full.

B. The waitlist is a list of potential registrants who wish to be notified if spaces open in a program. This list is not prioritized, so the number next to the name has no meaning.

C.The waitlist is utilized in some cases, to determine demand for programs (e.g. determining if enough interest to warrant adding an additional swimming lesson). If sufficient space and resources are available, additional programs or classes may be added.

D. When a space becomes available all name(s) on the waitlist will receive an email notification that space has opened up and that registration to fill the space(s) will be accepted on a first come, first served basis and that the waitlist will then be removed from the system.

E. Registrants are encouraged to regularly check any classes / programs they are waitlisted for. Registrants may resubmit the potential registrant (s) name on the waitlist, so as to be notified of the next opportunity for available spaces in that program. This process will be repeated each time spaces become available.

F. Registrants may place themselves on the waitlists through RECconnect at (www.stjohns.ca) or by calling (709)576-8499 or 576-8631.

G. Registration lists are checked regularly following the initial registration, by designated staff in each program area.
Q: What is a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I use my credit card for payment plans?
A: When registering for an After School program using a credit card and availing of the monthly payment plan (automatic monthly credit card deductions), the credit card that you are using must not expire before the date of your final payment (eg. ASP runs from September until June with the last payment date of June 1, the credit card being used must not have an expiry date between September and June) if so, please contact your credit card provider and request a replacement card with an expiry date past your last scheduled payment date, otherwise your registration cannot be processed online.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Q: What is a Wish List?
A: The Wish List function allows you to "bookmark" certain activities specifically of interest to you. Please do not mistake this ability for Wait List. Please ensure you are signed in to use this quick and easy access to your specific interests.