• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: What are your reopening plan?
A: Check out the FAQ section on www.getinvolved.rdn.ca/rec-connect for all of our reopening plans and updates.
Q: How do I create my Account?
A: Before registering, you must create an Account with a Login and Password.

Please make one account per family. To create an account for a child, you must first create an adult account. Additional family members can also be added.

1) Click on the Create Account (top right corner or bottom blue button).
2) Fill in your personal information and create a password.
3) You will be sent a confirmation email to activate your new account. You must click the link to finalize the process.

You can now use your email address to login to register for programs.
Q: I have an account, but I need to add a family member. How do I add family members to my account?
A: You may add family members by:

1 - My Account/Manage Family Member/Add New Family Member.

2 - During enrollment process. Choose the program or activity/ Enroll now/ Select Participant/ Add New Family Member.
Q: What if I forget my password?
A: Please DO NOT create another Customer Account.

On the login page click Forgot your Password. Enter your account's email address. You will receive an email to reset your password. When you re-sign in you will need to update your password.
If you do not remember your email please call us at 250-248-3252.
Q: Do I need to login to my account to view activities or programs?
A: You can always browse through the activities and programs before registering. New programs are being added, so check back often.
Q: How do I register for an activity or program?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
Q: What will happen if I try to register for an activity or program that is full?
A: You have the option to add your name to the waitlist. If a space opens you will be contacted and given the option to register.

Click on the activity name/+ waiting list/ select participant/ add to cart / Finish

You will receive a confirmation email to confirm you are on the waitlist.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: My Account/View Family Members Schedule/
Select family members/Available Schedule details (select all options)/ Click View Schedule
Q: I need a past receipt. How do I view my transaction and payment history?
A: My account/ Transaction and Payment History/ Search Criteria/ Enter Date Range/ Select All/ Apply