• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Contact us to create your account before using this online registration site.

Call us at 604-664-1636 ext 0 or email us at info@placedesarts.ca.

Regular Hours of Operation
Mon, Sep. 7, 2020 – Sat, Jun. 27, 2021
-Mon – Fri 9:00 am – 9:00 pm
-Sat 9:00 am – 5:00 pm
-Sun 1:00 pm – 5:00 pm

Spring Break Hours of Operation
Mon, Mar. 22 – Fri, Mar. 26, 2021
-Mon – Fri 8:30 am – 5:30 pm

Summer Hours of Operation
Sun, Jun 27 – Sat, Aug 14, 2021
-Mon & Fri 8:30 am – 5:30 pm
-Tues – Thurs 8:30 am – 8:00 pm*
-Sat, Sun Closed

Sun, Aug 14 – Sat, Sep 4, 2021
-Mon - Fri 9:00 am – 5:00 pm
-Sat, Sun Closed

Place des Arts is closed on the following dates
Mon, Sep 7, 2020: Labour Day
Mon, Oct 12, 2020: Thanksgiving
Wed, Nov 11, 2020: Remembrance Day
Sun, Dec 20, 2020 – Sun, Jan 3, 2020: Christmas Break
Mon, Feb 15, 2021: BC Family Day
Fri, Apr 2 – Mon, Apr 5, 2021: Easter weekend
Mon, May 24, 2021: Victoria Day
Sun, Jun 27, 2021: Centre closed, summer hours of operation begin
Thurs, Jul 1, 2021: Canada Day
Mon, Aug 2, 2021: BC Day
Q: How do I add family members to my account?
A: If you would like to add a new family member to your account contact us and we can help you.

Call us at 604-664-1636 ext 0 or email us at info@placedesarts.ca.
Q: What should I do if I forget my password?
A: A: Under the sign in prompt:
1) Check the “Forgot your Password” box.
2) Enter your email address (the one you used to create your account).
3) Click on “Submit”
4) Check your email for a message from Place des Arts. It will have your temporary password.
5) Sign in with the temporary password.
6) When prompted, change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours, and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: A: You can always browse through the Activities without registering. Click the “Registration” button. You will then be able to search and filter all the Activities that are offered. There is also a program guide on our website.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

Please be advised that all online transactions are subject to a non-refundable 4.5% processing fee (minimum $1) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund for this processing fee for withdrawals or cancellations.
Q: What will happen if I try to register for an Activity that is full?
A: Unfortunately, if a activity is full the Add to Cart button will be disabled.

However, you can add yourself to the waitlist. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: What is a Processing Fee?
A: All online enrolments are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the List of Receipts link. Only receipts from the 16/17 season and on will be available.
Q: What is Place des Arts' Withdrawal and Cancellation policy?
A: To view our Withdrawal and Cancellations Policy, please refer to our Annual Program Guide or visit placedesarts.ca/policies-procedures/.