• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Contact us to create your account before using this online registration site.

Call us at 604-664-1636 ext 0 or email us at info@placedesarts.ca.

To view our Hours of Operation, please visit placedesarts.ca/contact-and-hours/
Q: How do I add family members to my account?
A: If you would like to add a new family member to your account contact us and we can help you.

Call us at 604-664-1636 ext 0 or email us at info@placedesarts.ca.
Q: What should I do if I forget my password?
A: A: Under the sign in prompt:
1) Check the “Forgot your Password” box.
2) Enter your email address (the one you used to create your account).
3) Click on “Submit”
4) Check your email for a message from Place des Arts. It will have your temporary password.
5) Sign in with the temporary password.
6) When prompted, change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours, and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: What is Place des Arts' Withdrawal and Cancellation policy?
A: To view our Withdrawal and Cancellations Policy, please refer to our Annual Program Guide or visit placedesarts.ca/policies-procedures/.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click on Registration from the menu options

2) Search for the Activity/Activities that meet your requirements.

3) Select Enroll Now for Activity/Activities that you would like to enroll in (be sure to confirm your Activity name, date and time, enrollee and price).

4) Follow the prompt to finish your registration.


Please be advised that all enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
Q: What will happen if I try to register for an Activity that is full?
A: Unfortunately, if a activity is full the Enroll Now button will be disabled.

However, in some cases you can add yourself to the waitlist. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: What is a Processing Fee?
A: All enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
Q: Can I view my or my family's schedule?
A: Yes you can. Log in and go to My Account and select View Family Members Schedule (under your list of family members).

Follow instructions to view by week or month for the whole family or an individual.