• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Contact us to create your account before using this online registration site.

We are open Mon-Fri 9am-9pm, Sat 9am-5pm, Sun 1pm-5pm. Call us at 604-664-1636 ext 0 or email us at info@placedesarts.ca.
Q: How do I add family members to my account?
A: If you would like to add a new family member to your account contact us and we can help you.

We are open Mon-Fri 9am-9pm, Sat 9am-5pm, Sun 1pm-5pm. Call us at 604-664-1636 ext 0 or email us at info@placedesarts.ca.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: What is a Processing Fee?
A: Please be advised that all online transactions are subject to a non-refundable 4.5% processing fee (minimum $1) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund for this processing fee for withdrawals or cancellations.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the List of Receipts link. Only receipts from the 16/17 season and on will be available.
Q: What is Place des Arts? Withdrawal and Cancellation policy?
A: Policies for Classes, Camps and Lessons

Enrolment Modification Fee:
A student may make up to one (1) enrolment modification to their Sep-Jun class/lesson. A $15 service fee will be applied to any additional modifications initiated by the student.

Withdrawal Policy for Private, Semi-Private and Trio Lessons:
A student may withdraw from private, semi-private or trio lessons with a two-paid-lessons? notice. Notice must be provided to the Registration Desk, over the phone or via email to info@placedesarts.ca. Place des Arts will return any remaining post-dated cheques or payments once the two-paid-lessons? notice period has lapsed. Students may attend these lessons if they so choose. The registration fee is non-refundable. Deposits and production fees for dance are refunded as listed below.

Withdrawal Policy for Trial Private Lesson(s):
A student may withdraw up to two (2) days prior to the trial lesson. No refunds will be granted after the two (2) day period has passed. 24 hours? notice is required for rescheduling a trial lesson. A service fee will be charged for more than one rescheduling.

Withdrawal Policy for Sep-Jun Classes and Ensembles:
A student may withdraw from Sep-June classes at any time. A withdrawal fee equal to one class fee will be charged. Notice must be provided to the Registration Desk, over the phone or via email to info@placedesarts.ca. Place des Arts will return any remaining post-dated cheques or payments once the final class has been attended. The registration fee and any applicable supply fees are non-refundable. Deposits and fees for dance and theatre classes are refunded as listed below.

DEPOSITS AND FEES: All deposits and fees are required to be paid in full at the time of enrolment.
Dance Recital Production Fee: 50% of this fee is refunded if notice to withdraw is provided before October 31.
Dance Costume Deposit*: A full refund will be granted if notice to withdraw is provided before October 31. Refunds will not be granted after this date has passed.
Dance Festival Entry Fee Deposit*: A full refund will be granted if notice to withdraw is provided before October 31. Refunds will not be granted after this date has passed.

*These deposits are an estimated amount. Depending on the number of festivals you are entered in or the final cost of your costume, you may be required to pay more or a portion of this deposit may be returned/refunded.

Withdrawal Policy for Coquitlam Youth Theatre Classes:
A student may withdraw from Coquitlam Youth Theatre up to September 30. Notice must be provided to the Registration Desk, over the phone or via email to info@placedesarts.ca. A refund of the class fees will be granted less the non-refundable registration and production fees. Refunds will not be granted after September 30 has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the non-refundable registration and production fees.

Withdrawal from Fall, Winter, Spring, Summer Session Classes and Workshops, Day of the Arts, and Spring Break Camps:
A student may withdraw up to seven (7) days prior to the class or workshop start date. A refund of the class fee will be granted less the non-refundable registration fee. Refunds will not be granted after the seven (7) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted at least 24 hours prior to the start date of the class to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the registration fee and any applicable supply fees.

Withdrawal from Before and/or After Camp Care for Day of the Arts and Spring Break Camps:
Art camp before and after care is non-refundable and non-transferable. However, if the student is withdrawing from the entire camp, the Day of the Arts and Spring Break Art Camp withdrawal policy will apply.

Cancellations:
If one or more class(es)/lesson(s) is cancelled by Place des Arts due to low enrolment or a facility closure, a full or partial refund of the Place des Arts fees will be granted or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is unavailable to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.

Teacher Absence:
If individual class(es)/lesson(s) are cancelled due to teacher absence, a refund of the class/lesson fees will be granted, or a qualified substitute will teach the class(es)/lesson(s) or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is not available to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.

Missed Class(es)/Lesson(s) and Trial Private Lessons:
No refunds or make-ups will be granted for class(es)/lesson(s) missed on the initiative of the student/parent.



Withdrawal from Summer Fun Art Camp:
A student may withdraw from art camp class(es) up to fourteen (14) days prior to the art camp class(es) start date. A refund will be granted, less the registration fee(s). Refunds will not be granted after the (14) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted to info@placedesarts.ca. or by filling out a form available at the registration desk at least 24 hours prior to the start date of the class(es). A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the registration fee(s) and any applicable supply fees.

Withdrawal from Before and After Camp Care for Summer Fun! Art Camp:
Art camp before and after care is non-refundable and non-transferable. However, if the student is withdrawing from the entire camp, the Summer Fun Art Camp withdrawal policy will apply.

Cancellations:
If the art camp class(es) or workshop is cancelled by Place des Arts, due to low enrolment, facility closure or teacher absence, a full or partial refund of Place des Arts fees will be granted.

Missed camp classes:
No refunds will be granted for camp classes missed on the initiative of the student/parent.