• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create an account?
A: Click on Create An Account and enter required information. A valid email address is required to create an account.
Q: How do I withdraw from a registration or get a refund?
A: Please send your request to support@mycommunityhub.ca with details of the registration.
Q: How do I add a registration to a wish list?
A: Login > find what you are looking for and add to wish list
Q: I forget my password, what do I do?
A: Click on Sign In then click on the Forgot your password and and enter the email address you created the account with and a temporary password will be emailed to you right away. Please check your junk mail if you don't get a temporary password in your inbox.
Q: How many accounts should each participant have?
A: We recommend you create only one account so all your receipts are kept in one place. You can update all the information to the account from your account options, if you need to remove anyone from the profile, please email support@mycommunityhub.ca with the details.

Only create accounts for those who are registering, unless the participant is under 13 years old - if so, enter information of a parent first then add the child to the account.
Q: Why do I need an account?
A: An account is only required if you are looking to purchase services available on MyCommunityHub.ca
Q: How do I register for the various things on MyCommunityHub.ca
A: First - Create an account, then find what you are looking for by keyword, registration name or number. You can also filter in a variety of ways. When you know what you want to Add to Cart. There is information on each step for you to have smooth registration.
Q: What will happen if I try to register for an Activity that is full?
A: You may have an option to be placed on a waiting list. You will be contacted in the event that a space opens up. If we are unable to connect with you, your space will be given to the next customer on the waiting list. Not all registrations have a waiting list.
Q: How can I view My Calendar of registrations?
A: A. Login
B. Click My Calendar
C. Select the participant and move it over to the Selected Participant box
D. Select Registrations and move it over Selected Schedule Details box
E. Choose the format (Recommended Monthly format)
F. View Schedules

You can also download your calendar to be viewed on your computer, smartphone, tablet, etc. or forward it to the support staff.
Q: Can I view my transaction history and print out my past receipts?
A: A. Login
B. Under Payments Click on Payment Receipts or Receipts: Registrations & Internal Line Transfers.

Depending on how you setup the account the receipt might show your name as the registrant when you pay a balance but if you use the receipts available on Receipts: Registrations & Internal Line Transfers it will show the actual participants name.
Q: How do I add more than one person to the account?
A: A. Login
B. Under account updates click on: ADD NEW PARTICIPANT or UPDATE INFORMATION