• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create an account?
A: Click on Create An Account and complete the 5 areas of information. A valid email address is required to create an account.
Q: I forget my password, what do I do?
A: Click on Sign In then click on the Forgot your password and and enter the email address you created the account with and a temporary password will be emailed to you right away. Please check your junk mail if you don't get a temporary password in your inbox.
Q: How many accounts should each participant have?
A: We recommend you create only one account so all your receipts are kept in one place. You can update all information to the account from your account options, if you need to remove anyone from the profile, please email admin@mycommunityhub.ca with the details.
Q: Can I view areas of interests without creating an account?
A: Yes, a account is not required to view what's happening in your community, an account is only required for registrations.
Q: How do I register for programs?
A: Create an account, find what you are looking for by keyword or registration number. You can also filter in a variety of ways. When you know what you want to register for Add to Cart and continue as directed.
Q: What will happen if I try to register for an Activity that is full?
A: You may have an option to be placed on a waiting list. You will be contacted in the event that a space opens up. If we are unable to connect with you, your space will be given to the next customer on the waiting list. Not all programs have a waiting list.
Q: How can I view My Calendar of registrations?
A: 1. Login
2. Click My Calendar
3. Select the participant and move it over to the Selected Participant box
4. Select Registrations and move it over Selected Schedule Details box
5. Choose the format (Recommended Monthly format)
6. View Schedules
Q: Can I view my transaction history and print out my past receipts?
A: 1. Login
2. Under Payments Click on Payment Receipts (Current & Past) from the Account Options
Q: How do I add more than one person to the account?
A: 1. Login
2. Under account updates click on: ADD NEW PARTICIPANT or UPDATE INFORMATION