• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my customer account?
A: Before registering for any activities on our website, you must create a customer account with a login name and password.

Please Note: If you are (were) an MRU employee or credit student as of August, 2015, you already have an account. Please do not create a new account, but instead click on the "Forgot Your Password" link on the login screen and use your @mtroyal.ca email address.

If you have registered in an activity or purchased a membership from us since August, 2015, you should also have an account with us. Again, please do not create a new account. Instead, please use the "Forgot Your password" link.

If you require assistance or do not receive an email, please call our Customer Service Centre at 403.440.6517.

This is how you create an online registration account:

1) Click on the "Create an Account" link in the upper right hand corner of the page.

2) Fill out all required fields of the "New Account Request" form, including birth date, gender, email address, etc., and click "Submit." Please submit your request only once.

Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register. Once you have an online account, you can add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been created (see next question).
Q: How do I add family members to my account?
A: You may add family members in the following locations:

1) You can add a family member while submitting your head of household account information, by clicking on the "Submit" and "Add Family Member" link.

2) You may add a family member under "My Account." This is done by clicking the "Change Family Information" link under "Account Settings."
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the "Forget your Password?" link and click "Continue." You will be asked to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our Customer Service Centre during our operating hours at 403.440.6517 and we will be happy to assist you.

Please DO NOT create another customer account.
Q: Can I view activities without registering?
A: You can browse through the activities without registering. Click the "View Activities" button in the blue bar and browse all the activities that are offered.
Q: How do I register for an activity?
A: Once your account has been created, activity registration is easy:

1) Click on "Activities" in the blue bar on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the activity name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, sign in to your online registration account and click "Next."

*Please Note: If more than one family member will be attending the activity, click on the "Register Another Participant for this Activity" link located under the "Proceed to Shopping Cart" button.

5) Review your activity fees and click on the "Proceed to Shopping Cart" button to continue.

6) Confirm your activity name, date, time, participant and price. From this screen, you can edit or add participants, remove activities or continue shopping for additional activities, memberships or personal training packages. When you are finished, click "Proceed to Checkout."

7) Review waiver(s) and confirm the payer meets the requirement of "13 years or older." Once you have provided consent, click "Next."

8) Enter your credit card information and click "Pay and Finish." This system accepts Visa, MasterCard, Discover and American Express.

Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" link in the top right corner of the page and change your residential address to match your credit card billing address.

9) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records. You can return to your account at any time to print a receipt.
Q: What is a wish list?
A: The wish list feature allows you to select and track an activity you are interested in taking without actually registering for it. If it is prior to the registration date, you can add the activity to your wish list for a simplified registration once registration is open.
Q: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the "Remove" button that appears on the "Shopping Cart" screen.

Please Note: Placement on a waiting list does not guarantee a spot in the activity. For guaranteed participation, it is recommended you choose another activity with registration space available.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities.

Sign into your account and click on the "My Account" link located in the top, right hand corner of the screen, then click the "Show Your Daily Schedule" link. Select the desired date range and then highlight the family members whose schedules you would like to view. Use the arrows to move highlighted family members to the "Selected Family Members" column. Then, highlight and move the "Available Schedule Details" to the "Selected Schedule Details" column. Click the "View Schedule" button to view a weekly schedule displaying the activities your family members have been registered in (click on the activity for more information).
Q: How can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your customer account has been created. To access this information, please click on the "My Account" link located in the top right hand corner of your screen.

To view prior transactions, click on the "Transaction History" link.

To view past receipts, click on the "List of Account Payments" link (click on the receipt number to view and print each individual receipt).
Q: How can I view/print my tax receipts?
A: To view tax receipts, click the "My Account" link. Next, click on the "Print Tax Receipts" link located under "Account Activity." Pick the tax year from the drop-down menu, highlight the desired family members and move over using the arrow. Click "Run Report" and print off a copy of receipts for your records.
Q: How can I book a squash court online?
A: Please note: You must have an account to book a squash court online.

Click on "Facilities" in the blue bar on the registration home page, then click on the green "Squash Courts" button. If you have not already done so, you will be prompted to log in. Click the "Booking Type" drop-down menu and select "Online Squash Court Booking." Enter your desired reservation date and time and click "Check Availability."
Once you have selected your desired booking, click "Reserve." Print and keep a copy of your receipt for your records.

Please note: Squash court bookings cannot be made more than seven day(s) in advance. If you need additional assistance, please contact the Customer Service Centre during operating hours at 403.440.6517.
Q: How can I see if a facility is available?
A: Click on "Facilities" in the blue bar on the home page, then click on the green "Facilities" button. Click on "View Availability" next to the desired facility and a calendar will appear listing all of the available times.
Q: How can I book a facility?
A: All facility bookings must be processed through our Facility Booking Administrator. To fill out a booking request form visit:mtroyal.ca/recreation/facilityrentals