• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?
A: If you do not already have one, you must first establish an online account for your family. ***Please create the account in your name, NOT in the name of your child.*** After the initial account creation you can add as many family members as necessary to your account.
Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account for your family and select a Login Name and Password. ***Create the account in your name, NOT IN YOUR CHILDS NAME.

***This is how to create an online registration account:

1) Click on the "Create Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

***Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will receive an email automatically after submitting your request for an account. Please record your Login Name and password and keep it in a safe place for future use.
Q: How do I register online for an activity?
A: Once your account has been established, registration for programs and activities is easy:

1) Click the "View Programs" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your account by entering your Login Name and Password. From this screen you have the following options:

a) You can checkout and assign a person to the selected activity by clicking the "Checkout" button.

b) If more than one family member will be registered in the same activity you can change the quantity box and click the "Update Cart" button.

c) To continue to browse for other activities, click the "Show Activities" button.

d) To purchase a GBC membership or a drop-in punch card, click on the "Membership" button.

***Please note: If you do not already have a valid GBC membership upon checkout, the system will automatically include it in your purchase total.

5) Assign Participants

Choose a family member from the participant drop down box to register them in the selected activity.

If the name of the participant does not appear in the dropdown box, you can add them to your family account by clicking the "Add Family Member/Friend" link.

Ensure you answer all of the required questions. Those marked with an asterix require an answer in order to proceed.

When you are finished, click the "Continue" button.

5) Confirm your order and ensure the activity name, date, time, participant and price are correct.

6) Complete the Waiver Information

Type in your initials in the initials box and scroll through the waiver text. Click the checkbox to acknowledge that you have reviewed and consent to the waiver.

***Note: You must scroll through to the bottom of the waiver text in order to activate the acknowledgment check box.

6) Select a payer and enter your payment information. You must click the checkbox to acknowledge that you are over 13 years of age. Click "Continue" to proceed with payment. This system accepts Visa, Mastercard and American Express.

***Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Your receipt will also be emailed to you along with confirmation of registration. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
Q: How do I add Family Members to My Account?
A: You may add as many members into your account as necessary. You can add members by clicking the "My Account" link at the top right corner of the registration home page. Under the "Personal Information" heading, click on the "Change Info about Family Members/Friends" link.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click the "View Programs" button and look at all the activities that are offered.
Q: What is a coach invite program? How do I know if my child is ready for a coach invite program?
A: Programs with a coach invite pre-requisite are more advanced level programs that require participants to be at a certain skill level in order to participate.

If you would like to register your child in a coach invite program, you must first have them assessed by a coach to determine whether or not the program is suitable for your child. Please speak to your child's coach directly or contact the office during normal hours for information on setting up an assessment.

Once your child has been assessed and accepted into the coach invite program, registration access will be granted and you will be able to sign up for the program.
Q: What do I do if I forgot my password?
A: Please do not create a duplicate account. From the My Account link, enter your Login name, check the "Forgot your Password" box and click "Login". You will be prompted to answer the custom security question you created when establishing your account. Please note that answers are case sensitive. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact Member Services during normal business hours and a member of our staff will assist you.
Q: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and click the "Get a List of Prior Transactions" link under the Account Activity heading.
Q: How can I view a schedule of my family's upcoming activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming activities. Just login, click on the My Account button, and then click on the "Show Your Daily Schedule" link. A weekly schedule will display all of the activities your family has been enrolled in and allows you to click on the activity for more information, such as the first meeting date and meeting times.
Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of any internet sale. The fee is a percentage of the total receipt amount.
Q: What is my KGTC membership and how long is it valid?
A: The membership consists of a registration/insurance/membership/equipment fee and is valid from September 1 to August 31 each year. It entitles you to coverage through Gymnastics BC's accident and liability insurance program.