• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?
A: You must first set up an online account. Please click create account in top right corner to begin
Q: How do I set up an online account?
A: Before registering for any programs or activities online, you must set up an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1) Click on the "Create and account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for an activity?
A: Once your account has been established (see above questions), registration for programs and activities is easy:

1) Click the "Activities" button or the "Register here" on the home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account(if you haven't done so already) by entering your customer ID and password. Proceed to your checkout shopping cart by clicking the "continue" button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.


5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: Each family will only have one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "Register Now" button and look at all the activities that are offered.
Q: What do I do if I forget my password?
A: From the "My Account" page, enter your login name. Then check the "Forgot your Password" box and click continue. A new password will be sent to you via email.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: As of right now we do not have a waitlist. Keep checking back to the activity to see if any spots have opened up.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account was established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the transaction history.
Q: How can I view a schedule of my family's upcoming activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities. Just login, click on the "My Account" button, and then click on "Family Schedule" A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on each activity for more information.
Q: If I don't find the answers I need here, who do I contact?
A: For more information and assistance you can contact us by phone at 250-423-4466 ext 0, or email us at recreation@fernie.ca
Q: Can I use my previously purchased monthly pass or punch card?
A: We cannot except monthly passes or punch cards at this time.
Q: What is your cancellation policy?
A: If you need to cancel your activity please call us before the activities scheduled start time and we will be happy to apply a credit to your account for future use.
Q: Can I bring my kids to play in a swim lane?
A: Lap swim is reserved for people swimming laps only.