• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: WHY CAN'T I FIND THE SUMMER PARKS PROGRAM?
A: Unfortunatly, this year, Leisure Services is not offering the Summer Parks Program. However, please visit the Town's website or Facebook for various summer programs offered by our Community Partners.
Q: WHAT SHOULD I DO IF I FORGET MY PASSWORD?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: WHY ARE CLASSES SCHEDULED AND THEN CANCELLED?
A: Classes run on a cost recovery basis therefore we require a minimum number of registered participants to run each class. If there is insufficient registration a week before the class is scheduled to begin, the class will be cancelled or delayed until we have sufficient registrants.
Q: WHEN I REGISTER ONLINE, AM I GUARANTEED A SPOT?
A: Yes! As soon as your payment is accepted, you are instantly registered. The Activenetwork is a live database, therefore whether you apply in person or from the comfort of your home, your registration is processed immediately. You will also receive an email confirmation.
Q: HOW DO I KNOW THAT MY ONLINE REGISTRATION WAS SUCCESSFUL?
A: Once you complete your purchase, you will be given the option to print your receipt. You will also receive a confirmation email.
Q: HOW DO I REGISTER FOR AN ACTIVITY?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: HOW CAN I VIEW A SCHEDULE OF MY FAMILY'S UPCOMING SCHEDULED ACTIVITIES?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: HOW DO I KNOW WHAT SWIM LEVEL TO REGISTER MY CHILD IN?
A: Come in during our business hours and one of our aquatic staff will be pleased to assist you.