• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: What should I do if I forget my password?
A: If you forget your password, click the "Forgot your password?" link on the Sign In page. A temporary password will be sent to the e-mail address on the account.

After signing in, you will be prompted to change your password.

*Please DO NOT create another customer account.
Q: What should I do if I forget my login (email)?
A: Please call 780-962-7579 or 780-962-7618 for assistance.
Q: How do I create a customer account?
A: Before registering for any programs, you must create a customer account with a login name and password.

This is how you create an account:

1) Click on the "Create an Account" button.

2) Fill out the form, including all required fields (birth date, gender, e-mail address, etc.) and submit it. Please create only one account per family.

*Please note: If you wish to create an account for a child, you must create an account for an adult first. When you create your account, you may add family members who live in the same household (for example, your children).

3) After you submit the form, you may begin your transaction.
Q: How many accounts should each family have?
A: One. Create the account in the name of one adult primary contact, and then add additional family members onto the account.
Q: How do I add family members to my account?
A: There are three ways to add family members:

1) You may add a family member while creating an account by clicking on the blue "Create Account and Add Family Member" button.

2) You may add a family member under My Account by clicking "Add or modify family members".

3) You may also add family member during the enrollment process. This is done by clicking on the link "Create a new Family Member" which is located above the Participant box.
Q: Can I view programs without registering?
A: Yes. You can always browse through the programs without registering. Click the "Programs" button and look at all the programs that are offered.
Q: How do I register for a program?
A: Once your account has been created, registration is easy:

1) Click the "View Programs" button.

2) Select the program in which you would like to register. Clicking the program name will show you a detailed program description.

3) Click the "Add to Cart" button if you wish to register for the program.

4) Next, sign in to your online registration account by entering your login information and password.

5) Proceed through the following steps to confirm your program name, date and time, participant and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the payment information page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click "Continue". This system accepts Visa and MasterCard.

*Please note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a program that is full?
A: If you have a customer account, your name can be placed on a wait list by clicking on the "Wait List" button.

If you do not have a customer account, click the "Create an Account" link, or contact FCSS at 780-962-7618 between 9 a.m. and 4 p.m. Monday to Friday.

If a space in the program becomes available, you will be contacted. If we are unable to reach you, your space may be given to the next customer on the wait list.

*Please note: Placement on a wait list does not guarantee a spot in the program.
Q: How can I view a schedule of my family's upcoming programs?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming programs.

1. Sign into your account and click on "My Account".

2. Click on the "Schedules" link.

3. Move the family members whose schedules you would like to view to the "Selected Family Members" list.

4. Move the schedule types you would like to view to the "Selected Schedule Details" list.

5. Click "View Schedule".
Q: Can I view my transaction history?
A: Yes. To access your transaction history, please click on the "My Account" link (located at the top right-hand corner of your screen).

To view prior transactions click on the "Past transactions" link in the "Account Activity" section.
Q: Can I print out my past receipts?
A: Yes. To view past receipts click on the "Payment History" link in the "Account Payments" section. Click on the receipt number to view and print each individual receipt.