The last day for Internet Registration was past.
A full refund will be issued for programs cancelled by the NPLP or if you request a refund at least seven days before the start of the program. Approved refunds are subject to a 10% administration fee. Please allow 3 weeks for processing of a refund cheque. Payments made by credit card will be refunded back to the credit card.
In the event that a patron or their dependent falls ill, or becomes injured, inhibiting their ability to participate in or continue participation in a program or utilize a facility pass or punch card, a pro-rated refund may be given based upon the date of the refund request. Documentation (i.e., doctor?s note) is requested for illnesses or injury claims.
Approved refunds are subject to a 10% administration fee.
A transfer is permitted only when we are notified 7 days prior to the course start date or at the recommendation of the instructor.
Credits will be issued for the unused portion of a program when the following criteria are met:
- You provide a doctor?s note. Credit is effective starting the date the doctor?s note is received by the Pool administrative staff.
- We have a waitlist and are able to resell your space.
- You contact the pool 7 days prior to the course start date.
NOTE: Credit must be used within one year.
Reprinting of Receipts
Email copies are free of charge. Should you require additional printed copies of your receipts, there will be a charge of $1.00 per receipt.