• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any programs online, you must establish an online registration account and receive a Login Name and Password.

This is how you create an online registration account:

1) Click on the New Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for a program. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: What is the refund or cancellation policy?
A: No refunds or cancellations are permitted except in the event of an accident or injury prior to camp. The player will be issued a credit note which may be used for any camp/program offered by CIH Arena in the following year, less an administration fee. To be eligible for a refund the participant must provide a medical doctor?s note.
Q: Who do I contact in case of emergency?
A: Gen Rollin 1-855-446-7776 ext.245
grollin@cihacademy.com

Craig Turcot 1-855-446-7776 ext.360
cturcot@cihacademy.com
Q: Forgot your password?
A: If you forgot your password, we can help you reset it quickly and easily. Please contact CIH Arena administration.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the head of household account, after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add a family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: Can I view programs without registering?
A: You can always browse through the programs without registering. Click the View Programs button and look at all the programs that are offered.
Q: How do I register online for a program?
A: Once your account has been established, registration for programs is easy:

1) Click the View Programs button on the registration home page.

2) Select the program that you would like to enroll into. Clicking the underlined name will show you a detailed program description.

3) Click the Add to My Cart button if you wish to register for the program.

4) Next, sign in to your online registration account by entering your Login Name and/or Email Address and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove programs from your cart or view more programs and add them to your cart.

5) Confirm your program name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a program that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that program or additional programs are added. If we are unable to reach you within 24 hours, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the program. It is recommended for guaranteed participation, please choose another program with open registration space.
Q: What is a processing fee?
A: A Processing Fee is is a small charge associated with online transactions. This fee typical of any internet sales and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled programs and/or reservations?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming programs and/or reservations.

1) Sign into your account and click on the My Account link.

2) Then click on the Show Your Daily Schedule link.

3) Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column.

4) Click on Search to proceed.

5) A weekly schedule will display all of the programs your family members have been enrolled in and allow you to click on the program for more information.
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).