• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Please visit one of our locations in person to create an account. Once this is complete you can take advantage of all of our online features. A membership is required of the participant for the duration of the program. If new to the BGCN a brief form is required.
Q: I am interested in daycare for my toddler/preschooler/school aged child. How would I register for this program?
A: The Boys and Girls Club offers award winning high quality childcare for children 18 months to 12 years. Registration for this program is taken in person at any of the three club units. Please call to check availablity. You may be directed to the Niagara Region's ONE LIST.
Q: Do you offer lane swim or Aquafit programs?
A: Lane Swim and Aquafit is offered in our Niagara Falls location on a drop in basis- no need to preregister! You can purchase a punch card at the front desk for 5, 10 or 20 classes. Please contact the club for days and times.
Q: I am interested a program but am in need of financial assistance, is there subsidy available?
A: Anyone requiring financial assistance for program fees will be considered on an individual basis. Please contact a staff member during regualr business hours to see how we can work it out for you.
Q: How do I remove my child from a program?
A: If you need to remove your child from a program, please contact the Club directly. A 10% administration fee applies to all refunds excluding cancellation of classes due to insufficient numbers registered.
Q: How many accounts should each family have?
A: One. We recommend that each family establish a primary account with login credentials. A Club team member will create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
Q: How do I add family members to my account?
A: This can be completed in person the next time you visit one of our locations.
Q: What should I do if I forget my password?
A: PLEASE DO NOT CREATE A NEW ACCOUNT. When you are prompted to sign in, check the Forgotten Link. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: What is a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly or monthly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Family Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly or monthly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information. This is also available as a print out or an iCalendar export which integrates with such programs as Outlook, Google Calendars, etc.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).