• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: Athabasca: What class should I register my child for?
A: If your child is returning, please consult their last report card.
Q: Glenmore: What are the benefits of registering online?
A: Other than the convenience offered by registering online, this service allows you to view family schedules, transaction history, personal records (gymnastic history), the ability to print past receipts and much more.
Q: Athabasca: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Simply login, click the "My Account" button, and select the program(s) providing transaction history.
Q: Glenmore: What is a processing fee?
A: A processing fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - Active. The amount is calculated based upon a percentage of the total fee.
Q: Glenmore: Is the processing fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Glenmore: How do I withdraw from a class?
A: Withdrawals must be done by contacting the office. A full refund will be given if notification is received at least one week before the first Monday class. A refund will only be given after this date if a doctor's note is provided and will be prorated from the date the doctor's note is received by the club.
Q: Glenmore: I registered for the wrong class, what should I do?
A: You will need to contact the office and we will try to accommodate your request, but we cannot guarantee that space will still be available in your desired class.
Q: Glenmore: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established.
Q: Glenmore: Can I pay part of my registration fees now and part later on?
A: No, we do not offer payment plans. The entire class fee must be paid at time of registration. If you are planning on applying for subsidy through Kidsport or another subsidy program, please contact the office by emailing recreation@glenmoregymnastics.ca and we will help you register.
Q: Glenmore: How do I register if I?m applying for subsidy?
A: If you are planning on applying for subsidy through Kidsport or another subsidy program, please contact the office by emailing recreation@glenmoregymnastics.ca and we will help you register.
Q: Glenmore: Can I change classes after the start date?
A: Class transfers will be based upon availability and spaces are not guaranteed. To request a transfer please email recreation@glenmoregymnastics.ca. Please note: There will be a $10.00 fee per class transfers.
Q: Glenmore: How do I register online for a class?
A: Once your account has been established registering for programs and activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records. You will need to show your receipt at the customer service centre each day to gain entrance to the facility.
Q: Glenmore: How do I add Family Members to My Account?
A: You may add family members in the following two ways:
1. Login to the "My Account" feature and click on the link "Change Information about Family Members".

2. During the registration process, click on "Add Family Member" which is located beside the participant field.
Q: Glenmore: My child has never done gymnastics before, where should they start?
A: That all depends on their age:
4 & 5 years old: Kindergym
6 & 7 years old: Burgundy/Red
8-10 years old: New CANGYM (8-10 years)
11-14 years old: New CANGYM (11+ years)

Please note that our boys CANGYM classes are 6 years and older and not split into age groups. If you child is new and older, he may be in a class with 6 year olds.

If you have any more questions about levels please contact the office by emailing recreation@glenmoregymnastics.ca
Q: Glenmore: Do you offer make up classes?
A: No. As we must maintain a set child/coach ratio, we are unable to schedule make-up classes under any circumstances.
Q: Glenmore: Do you offer trial classes?
A: No in order to maintain our child/coach ratio we are unable offer trial classes.
Q: Glenmore: Can I watch my child during their class?
A: Although we do not allow parents in the gym or have a set viewing area, we do have several windows surrounding the gym area that you are welcome to watch from. Please keep all gym entrances clear so that athletes and coaches have clear and safe emergency exits. If you are crowding the door or standing in the gym area, you will likely be asked to move.
Q: Glenmore: What should my child wear to gym class?
A: For your child?s safety and comfort, the following gym attire is required:

- Bare feet are best for grip however, gym slippers are allowed
- Body suit or shorts and t-shirt are required
- NO jewelry of any kind, including watches and necklaces.
- Long hair must be pulled back or your child will be asked to sit out that day.
- ABSOLUTELY no zippers, snaps, jeans, dresses or earrings

Please note: There are to be no clothes, shoes or bags brought into the gym. All athletes are asked to use the public lockers located in the change rooms or down the hall beside the gym.
Q: WGC: What does my child need to wear to class?
A: One-piece gym suits are best for girls. Shorts/sweats and a tucked-in t-shirt are best for boys (and acceptable for girls). Please make sure there are no buttons, zippers, or anything that could catch on equipment or injure the gymnast during their lesson. Hair needs to be secured back off the face and neck with elastics. All jewelry needs to be removed. Only stud earrings will be allowed. Failure to follow the above instructions will result in non-participation on various equipment (such as tramp, bars, and beam.)
Q: WGC: What is a processing fee?
A: A processing fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - Active. The amount is calculated based upon a percentage of the total fee.
Q: WGC: Do you have body suits available to be purchased?
A: We have body suits available for $25 each, at the gym.
Q: Glenmore: Why must I provide my email address?
A: An e-mail address must be provided so your account may be set up and you can reap the benefits of Online Registration. Your e-mail address is important for us to keep in touch with you and for you to receive updates on registration dates, upcoming events and registration receipts. We do not sell your email address to marketing companies.
Q: Glenmore: What should I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office by emailing recreation@glenmoregymnastics.ca and we will reset your password for you.
Q: WGC: Can I watch my child's class?
A: Viewing will be permitted the first seven (7) days of every month. ONLY REGISTERED GYMNASTS ARE ALLOWED OUTSIDE THE VIEWING AREA (Cement area only - please stay off the blue mats and carpet.) Please refrain from any communication with class participants during class time. This is for the safety of both the viewers and the participants.
Q: WGC: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost. Please note that the AGF fee is non refundable.
Q: Glenmore: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost.
Q: Glenmore: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

If you participated in the winter 2012 session (Jan 9-Mar 24), we have already created an account on your behalf. Please do not create a new one. Contact the office by emailing recreation@glenmoregymnastics.ca to retrieve your account information.

This is how you create an online registration account:

1) If you did not have a child in the program from (Jan 9 - Mar 24 2012) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: Glenmore: How do I begin the online registration process?
A: You must first establish an online account.
Q: SCGC: How do I begin the online registration process?
A: You must first establish an online account.
Q: Why am I charged a processing fee surcharge?
A: A processing fee surcharge is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - The Active Network. The amount is calculated based upon a percentage of the total fee.
Q: MSRC: I registered for the wrong class, what should I do?
A: You will need to contact the office and we will try to accommodate your request, but we cannot guarantee that space will still be available in your desired class.
Q: MSRC: Why do you want my email address?
A: An e-mail address must be provided so your account may be set up and you can reap the benefits of Online Registration. Your e-mail address is important for us to keep in touch with you and for you to receive updates on registration dates, upcoming events and registration receipts. We do not sell your email address to marketing companies.
Q: MSRC: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: Salta: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost. Please note that the AGF Administration and Insurance fee is non refundable.
Q: Salta: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: Salta: What will happen if I try to register for a class that is already full?
A: You will be given the opportunity to place your name on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Q: Salta: What should I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: Salta: How do I withdraw from my class?
A: Withdrawals must be done in person at the office. We regret that refunds can only be given for medically documented reasons once a session has begun, and the $10.00 administration fee is non-refundable.
Q: Salta: I registered for the wrong class, what should I do?
A: You will need to contact the office and we will try to accomodate your request, but we cannot guarantee that space will still be available in your desired class.
Q: Salta: Why do you want my email address?
A: An e-mail address must be provided so your account may be set up and you can reap the benefits of Online Registration. Your e-mail address is important for us to keep in touch with you and for you to receive updates on registration dates, upcoming events and registration receipts. We do not sell your email address to marketing companies.
Q: Salta: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: Salta: Is the convenience fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: MSRC: How do I begin the online registration process?
A: You must first set up an online account.
Q: MSRC: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost. Please note that the AGF Administration and Insurance fee is non refundable.
Q: MSRC: Is the processing fee surcharge refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: MSRC: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.
Q: MSRC: What will happen if I try to register for a class that is already full?
A: You will be given the opportunity to place your name on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Q: MSRC: What should I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: MSRC: How do I withdraw from a class?
A: Withdrawals must be done in person at the office. We regret that refunds can only be given for medically documented reasons once a session has begun, and the $25.00 administration fee is non-refundable.
Q: Altadore: How do I begin the online registration process?
A: You must first establish an online account by contacting the club.
Q: Altadore: Why do you want my email address?
A: An e-mail address must be provided so your account may be set up and you can reap the benefits of Online Registration. Your e-mail address is important for us to keep in touch with you and for you to receive updates on registration dates, upcoming events and registration receipts. We do not sell your email address to marketing companies.
Q: Altadore: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: MSRC: What are the benefits of registering online?
A: Other than the convenience offered through online registration also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), ability to print past receipts and much more.
Q: MSRC: Do I have to register online?
A: No, you can still register in person, but an account will must be set up for you and there is no guarantee of class availability. Online registration will be open before registration can be taken in person.
Q: MSRC: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established.
Q: MSRC: What do I put in for the Geographic Area?
A: We are Zone 2 Big Country.
Q: MSRC: Why am I charged a processing fee surcharge?
A: A processing fee surcharge is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - The Active Network. The amount is calculated based upon a percentage of the total fee.
Q: Altadore: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost. Please note that the AGF Administration and Insurance fee is non refundable.
Q: Altadore: What are the benefits of registering online?
A: Other than the convenience offered through online registration also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), ability to print past receipts and much more.
Q: Altadore: What should I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: Altadore: How do I withdraw from a class?
A: Withdrawals must be done in person at the office. We regret that refunds can only be given for medically documented reasons once a session has begun, and the $20.00 administration fee is non-refundable.
Q: Altadore: Is the convenience/processing fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Altadore: What will happen if I try to register for a class that is already full?
A: You will be given the opportunity to place your name on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Q: Altadore: I registered for the wrong class, what should I do?
A: You will need to contact the office and we will try to accommodate your request, but we cannot guarantee that space will still be available in your desired class.
Q: Altadore: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established.
Q: SCGC: What is a convenience fee?
A: A convenience fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - Active. The amount is calculated based upon a percentage of the total fee.
Q: SCGC: What are the benifits of registering online?
A: Other than the convenience offered through online registration also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), ability to print past receipts and much more.
Q: SCGC: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost. Please note that the AGF Administration and Insurance fee is non refundable.
Q: Salta: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: SCGC: What will happen if I try to register for a class that is already full?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted. If we are unable to contact you within 48 hours, your space will be given to the next customer on the wait list.
Q: SCGC: What should I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: SCGC: How do I withdraw from my class?
A: withdrawals must be done in person at the office. Unfortunately we do not offer refunds except for medically documented cases.
Q: SCGC: Can I pay part of my registration fees now and part later on?
A: No, unfortunately we will no longer be able to offer this type of payment plan online. The entire class fee must be paid at time of registration.
Q: SCGC: I registered for the wrong class, what should I do?
A: You will need to contact the office and we will try to accomodate your request, but we cannot guarantee that space will still be available in your desired class. A transfer fee may be applicable.
Q: SCGC: Why do you want my email address?
A: An e-mail address must be provided so your account may be set up and you can reap the benefits of Online Registration. Your e-mail address is important for us to keep in touch with you and for you to receive updates on registration dates, upcoming events and registration receipts. We do not sell your email address to marketing companies.
Q: SCGC: Can I change classes after the start date?
A: Transfers must be done within 3 weeks from the start of the session and all requests must be done in person at the office.
Q: Salta: How do I begin the online registration process?
A: You must first establish an online account
Q: Salta: What is a convenience fee?
A: A convenience fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - Active Networks. The amount is calculated based upon a percentage of the total fee.
Q: Salta: What are the benifits of registering online?
A: Other than the convenience offered through online registration also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), ability to print past receipts and much more.
Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
Q: CGC: How do I register online for an activity?
A: Once your account has been created registration for programs and activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the Activity you would like to enroll in. Clicking the Activity name will show you a detailed Activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Login to your online account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you may edit activities in your cart, or continue to view additional activities, and then proceed to check out.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.


5) Confirm your Activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: CGC: Can I view activities without registering?
A: Yes! You can always browse through the Activities without registering. Click the "View Activities" button to view all Activities offered.
Q: CGC: What do I do if I forgot my password?
A: From the "Sign In" link located in the top right hand corner of your screen, enter your Login name.

Then check the "Forgot your Password" box and click continue.

You will be prompted to enter an e-mail address. You MUST use the one associated with your online account.

Your new password will be e-mailed to you. When you attempt to login again enter the "System Generated Password" that was e-mailed to you in each field - Current Password, New Password and Re-enter Password.

If you require assistance please contact our Office at 403-242-1171, Ext. "0"
Q: CGC: What will happen if I try to register for an activity that is fully enrolled?
A: You will have the opportunity to place your child's name on a waitlist for that particular Activity.

You will ONLY be contacted by our Office in the event that a space in that class/Activity opens up, or additional classes are added.

If a space opens for your waitlisted class you will be contacted via phone and the spot will be held for 48 hours. If we do not hear back from you within 48 hours, that space will be offered to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen.
Q: CGC: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: CGC: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information.
Q: CGC: What is a convenience fee?
A: A convenience fee is typical of any internet sale. This allows you to enroll at your convenience from home, or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - ActiveNet. The amount is calculated based upon a percentage of the total fee.
Q: CGC: What are the benefits of ActiveNet?
A: Other than the convenience offered through online registration, ActiveNet also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), ability to print past receipts and much more.
Q: CGC: Is the convenience fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Salto: How do I register online?
A: Once your account has been established and approved (see above questions), registration for programs and activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.


5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Salto: Can I view Activities without registering?
A: You can always browse through the activities without registering. Click the "View Activities" button and look at all the activities that are offered.
Q: Salto: What do I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: Salto: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If we are unable to contact you within 48 hours, your space will be given to the next customer on the wait list. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen.
Q: Salto: Can I view my past account history and print receipts?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the activities, memberships or products that made up your transaction history.
Q: Salto: How can I view a schedule of my family's upcoming activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information.
Q: Salto: ActiveNet has prompted me to purchase "Membership Fee". What is this?
A: All registrants need to have a current Alberta Gymnastics Federation membership. If, at the time of registration, the student you are registering does not have a current membership, the system will automatically charge you for one. Membership dues are payable once yearly between July 1st and June 30th each year. This fee is non-refundable and not prorated throughout the year. Memberships are purchased per student, not per family.
Q: Salto: What does the long list of prerequisite activies and/or badges and levels in the class mean?
A: Prerequisites: This is a list of ALL the classes offered by Salto in the Winter 2009 session. They are listed as prerequisites because participation in at least one of those classes gives you "current member" status. To see all the necessary class information, please SCROLL TO THE BOTTOM of this list.
Badges/Levels: These are a list of all the possible badge levels that a student in this class <i>may</i> be working on. These are <i>not</i> prerequisite skills.
Q: Salto: Do I have to pay the AGF registration system if I am only on the waitlist?
A: No. There is a system setting that we can not change that charges this fee when you waitlist for a class. Please finish setting your account and registrants online and then call the Salto office at 780-449-1518. We will gladly place you on the waitlist over the phone WITHOUT charging you the fee.
Q: Airdrie: Can my class ever be cancelled?
A: We reserve the right to cancel any classes that do not meet our minimum enrollment. Every effort will be made to offer you a spot in an alternative class. If however, we are unable to accommodate you, we will offer a full refund of the class cost. Please note that the AGF Administration and Insurance fee is non refundable.
Q: Airdrie: How do I add Family Members to My Account?
A: You may add family members in the following two ways:
1. Login to the "My Account" feature and click on the link "Change Information about Family Members".

2. During the registration process, click on "Add Family Member" which is located beside the participant field.
Q: Airdrie: How do I register online?
A: Once your account has been established (please contact office to set up account), registration for activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.


5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Airdrie: Can I view Activities without registering?
A: You can always browse through the activities without registering. Click the "View Activities" button and look at all the activities that are offered.
Q: Airdrie: What do I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: Airdrie: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If we are unable to contact you within 48 hours, your space will be given to the next customer on the wait list. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen.
Q: Airdrie: Can I view my past account history and print receipts?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the activities, memberships or products that made up your transaction history.
Q: Airdrie: How can I view a schedule of my family's upcoming activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information.
Q: Airdrie: ActiveNet has prompted me to purchase "Membership Fee". What is this?
A: All registrants need to have a current Alberta Gymnastics Federation membership. If, at the time of registration, the student you are registering does not have a current membership, the system will automatically charge you for one. Membership dues are payable once yearly between July 1st and June 30th each year. This fee is non-refundable and not prorated throughout the year. Memberships are purchased per student, not per family.
Q: Airdrie: What is a convenience fee?
A: A convenience fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - ActiveNet. The amount is calculated based upon a percentage of the total fee.
Q: Airdrie: Is the convenience fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Airdrie: What are the benefits of ActiveNet?
A: Other than the convenience offered through online registration, such as the ability to register from your workplace or home, ActiveNet also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), the ability to print past receipts and much more.
Q: Airdrie: Why do you want my e-mail address?
A: An e-mail address must be provided so your account may be set up and you can reap the benefits of ActiveNet. Your e-mail address is important for us to keep in touch with you and for you to receive updates on registration dates, upcoming events and registration receipts.
Q: Airdrie: Can I pay for part of the class now and the rest later?
A: No, unfortunately we will no longer be able to offer this type of payment plan. The entire class fee must be paid at time of registration.
Q: Airdrie: Do I have to register online?
A: No, you can still register in person, but an account will must be set up for you and there is no guarantee of class availability. Online registration will be open before registration can be taken in person.
Q: Airdrie: How do I transfer / withdraw from a class?
A: Transfers / withdrawals must be done within 3 weeks from the start of the session and all requests must be done in person at the office. Refunds are pro-rated.
Q: Airdrie: I registered for the wrong class, what can I do?
A: You will need to contact the office and we will try to accomodate your request, but we cannot guarantee that space will still be available. A transfer fee may be applicable.
Q: Gymtastics: How do I add Family Members to My Account?
A: You may add family members in the following two ways:
1. Login to the "My Account" feature and click on the link "Change Information about Family Members".

2. During the registration process, click on "Add Family Member" which is located beside the participant field.
Q: Gymtastics: How do I register online?
A: Once your account has been established registration for activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.


5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Gymtastics: Can I view Activities without registering?
A: You can always browse through the activities without registering. Click the "View Activities" button and look at all the activities that are offered.
Q: Gymtastics: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If we are unable to contact you within 48 hours, your space will be given to the next customer on the wait list. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen.
Q: Gymtastics: Can I view my past account history and print receipts?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the activities, memberships or products that made up your transaction history
Q: Gymtastics: How can I view a schedule of my family's upcoming activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information.
Q: Gymtastics: ActiveNet has prompted me to purchase "Membership Fee". What is this?
A: A Gymtastics membership fee incorporates some Gymtastics administration fees and Alberta Gymnastics Federation membership/insurance fees.
All registrants need to have a current Alberta Gymnastics Federation membership. If, at the time of registration, the student you are registering does not have a current membership, the system will automatically charge you for one. Membership dues are payable once yearly between July 1st and June 30th each year. This fee is non-refundable and not prorated throughout the year. Memberships are purchased per student, not per family.
Q: Gymtastics: What is a convenience fee?
A: A convenience fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - ActiveNet. The amount is calculated based upon a percentage of the total fee.
Q: Gymtastics: Is the convenience fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Gymtastics: What are the benefits of ActiveNet?
A: Other than the convenience offered through online registration, such as the ability to register from your workplace or home, ActiveNet also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), the ability to print past receipts and much more.
Q: Gymtastics: Why is my e-mail address required?
A: An e-mail address must be provided so your account may be set up and registration/account details and tax receipts are made easily available to you through this service.

It is important for us to keep in touch with you regarding upcoming events and registration information.
Q: Gymtastics: Do I have to register online?
A: No, you can still register at the Gymtastics office however online registration will be open before registration can be taken in person. Spaces are limited. There is no guarantee of availability.
Q: Gymtastics: How do I transfer / withdraw from a class?
A: Transfers must be done within 3 weeks from the start of the session and all requests must be done in person at the office.

Cancellation prior to classes commencing will result in a $30.00 administration fee. Following commencement of the session, refunds for cancellations from classes are issued for medical reasons only. A medical certificate must be provided. Refunds are prorated.
Q: Gymtastics: I registered for the wrong class, what can I do?
A: Please contact the office and we will try to accomodate your request. A transfer/refund fee may be applicable.
Q: Gymtastics: Do you offer payment plans?
A: Only annual team members qualify for a monthly payment plan. Payment plans are paid in the form of credit card or post dated cheques withdrawn on the first of each month.
Q: Gymtastics: What if I don't know my child's badge level?
A: Contact the Gymtastics office for assistance and/or assessment.
Q: Gymtastics: How do I know if my child should be registered in the advanced 5 year old class?
A: Your child should have received a coach recommendation. If they have not contact the Gymtastics office for assistance and/or assessment.
Q: Gymtastics: How do I know if my child could be registered in a pre-competitive/competitive program.
A: Contact the office for tryout information.
Q: Gymtastics: Is there a discount for registering multiple family members.
A: No.
Q: Gymtastics: Do you offer trial classes?
A: No however we do offer family drop in. See our website for more information.
Q: Gymtastics: Do you offer make up classes?
A: No as we try to keep at the set child/coach ratio.
Q: Horizon: How do I register online?
A: Once your account has been established registration for classes is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the class that you would like to enroll in. Clicking the underlined class name will show you a detailed class description.

3) Click on the "Add to My Cart" button if you wish to register for the class.

4) Next, login to your online registration account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you empty or remove classes from your cart, view more classes and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the class, change the quantity registering for the class and then click on the "Update Cart" button.


5) Confirm your class name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Horizon: Can I view classes without registering?
A: You can always browse through the classes without registering. Click the "View Activities" button and look at all the days and times that are offered.
Q: Horizon: Do I have to register online?
A: No, you can still register in-person at Horizon office however online registration will be open two weeks before registration can be taken in person. Spaces are limited. There is no guarantee of availability.
Q: Horizon: How do I add family members to my account?
A: You may add family members in the following three ways:

1. A quick way to do this is after you initially create your account you will have an option at the bottom labelled "Submit and add new family member".

2. Login to the "My Account" feature and click on the link "Change Information about Family Members".

3. During the registration process, click on "Add Family Member" which is located beside the participant field.
Q: Horizon: Is there a discount for registering multiple family members?
A: Yes, Horizon offers a 5% discount off the class fees when registering 2 or more siblings. If you feel you haven't received this after registration, please contact us at horizong@telusplanet.net or (780) 453-3209.
Q: Horizon: What if I don't know my child's badge level?
A: Contact the Horizon office at (780) 453-3209 or by email at: horizong@telusplanet.net for assistance and/or assessment.
Q: Horizon: How do I know if my child should be registered in a LEAP or competitive program?
A: Contact the office for tryout information.
Q: Horizon: I was registered for the wrong class, what can I do?
A: Please contact the office and we will try to accomodate your request. A transfer/refund fee may be applicable.
Q: Horizon: How do I transfer/withdraw from a class?
A: Transfers must be done within the first 2 weeks from the start of the session and all requests must be done in person at the office.

Cancellation prior to classes commencing will result in a $25.00 administration fee. After the first two weeks, refunds are issued for medical reasons only. A medical certificate must be provided. Refunds are prorated.
Q: Horizon: Do you offer trial classes?
A: No
Q: Horizon: Do you offer make up classes?
A: No.
Q: Horizon: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a wait list to be contacted in the event that a space in that class opens up or additional classes are added. If a space becomes available you will be contacted within 48 hours. If we are unable to contact you in that time, your space will be given to the next customer on the wait list. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. It is highly recommended that you search for another class in the event that a space on the wait listed class does not become available.
Q: Horizon: ActiveNet has prompted me to purchase a "Membership/Registration Fee", what is this?
A: A Horizon registration/membership fee incorporates some Horizon administration fees and Alberta Gymnastics Federation membership/insurance fees.
All registrants need to have a current Alberta Gymnastics Federation membership. If, at the time of registration, the athlete you are registering does not have a current membership, the system will automatically charge you for one. Membership fees are payable once yearly and are valid between July 1st and June 30th. This fee is non-refundable and not prorated throughout the year. Memberships are purchased per athlete, not per family.
Q: Horizon: What is a "convenience fee"?
A: A convenience fee is typical of any internet sale. This fee allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - The Active Network. The amount is calculated based upon a percentage of the total fee.
Q: Horizon: Is the convenience fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Horizon: Do you offer payment plans?
A: Only LEAP and competitive members qualify for a monthly payment plan. Payment plans are paid in the form of credit card or post dated cheques withdrawn on the first of each month.
Q: Horizon: How can I view a schedule of my family's upcoming activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled classes. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the classes your family has been enrolled in and allow you to click on the class for more information.
Q: Horizon: Can I view my past account history and print receipts?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the classes, memberships or products that made up your transaction history
Q: Horizon: What do I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office at (780) 453-3209 and a member of our staff will assist you.
Q: Horizon: Why is my email address required?
A: An e-mail address must be provided so your account may be set up and registration/account details and tax receipts are made easily available to you through this service.

It is important for us to keep in touch with you regarding upcoming events and registration information.
Q: Horizon: My child has never done gymnastics before, where do they start?
A: Depends on their age:
3 and under: Parent and Tot
3-5: Kindergym 1
6-9: Burgundy/Red
10+: Teens
If you have any more questions about levels please contact the office (780) 453-3209 or email horizong@telusplanet.net.
Q: Horizon: What do the athletes wear?
A: We recommend they wear clothes that are comfortable to move in, ie. shorts, sweat pants, T-shirts. Bodysuits are also available for purchase at Horizon. Generally the children go barefoot. We ask that anyone with long hair tie it back and no jewelery please!
Q: Horizon: Can I watch my child during their class?
A: Yes, we have a viewing area located upstairs. Due to congestion in the gym, parents are not permitted on the floor unless you are participating in a Parent and Tot class and in that case we ask that only one parent accompany each child.
Q: Horizon: How do I change my password?
A: Click on the "My Account" button on the intro page or the "My Account" link on the top right hand corner of the site page. Once logged in, there is a link called "Change Your Password". Click on this link and follow the instructions.
Q: Flip Factory: What do I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office: (403) 265-2656 or email us: info@flip-factory.com
Q: Flip Factory: What is your cancellation policy for birthday parties?
A: Cancellation policy:

Cancel 2 or more weeks prior to the booking. Refund less $100.

Cancel less than 2 weeks prior to the party. No refund.
Q: Flip Factory: How do I add Family Members to My Account?
A: You may add family members in the following two ways:

1. Login to the "My Account" feature and click on the link "Change Information about Family Members".

2. During the registration process, click on "Add Family Member" which is located beside the participant field.
Q: Flip Factory: How do I register online?
A: Once your account has been established registration for activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your "Log-In Name" and "Password." At this point you must select the "Participant" for this registration (child registering). Proceed to your "Checkout Shopping Cart" by clicking the "Continue" button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.


5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Flip Factory: What do I do if I forget my password?
A: From the "My Account" link located in the top right hand corner of your screen, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office: (403) 265-2656 or email us: info@flip-factory.com
Q: Flip Factory: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If we are unable to contact you within 12 hours, your space will be given to the next customer on the wait list. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen.
Q: Flip Factory: How can I view a schedule of my family's upcoming activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information.
Q: Flip Factory: What is a convenience fee?
A: A convenience fee is typical of any internet sale. This allows you to enroll at your convenience from home or anywhere that offers internet service, as opposed to waiting in line. This fee is comprised of both a credit card fee and a transaction fee, which is charged by our software provider - ActiveNet. The amount is calculated based upon a percentage of the total fee.
Q: Flip Factory: Is the convenience fee refundable?
A: No, this fee is charged by our software provider and is non-refundable.
Q: Flip Factory: What are the benefits of ActiveNet?
A: Other than the convenience offered through online registration, such as the ability to register from your workplace or home, ActiveNet also offers a variety of account-based services such as, family schedules, transaction history, personal records (gymnastic history), the ability to print past receipts and much more.
Q: Flip Factory: Why is my e-mail address required?
A: An e-mail address must be provided so your account may be set up and registration/account details and tax receipts are made easily available to you through this service.

It is important for us to keep in touch with you regarding upcoming events and registration information.
Q: Flip Factory: Do I have to register online?
A: No, you can still register by phone during Flip Factory office hours however online registration will be open before registration can be taken by phone. Spaces are limited. There is no guarantee of availability.
Q: Flip Factory: How do I transfer / withdraw from a class?
A: Transfers must be done within 3 weeks from the start of the session and all requests must be either phoned in or emailed.

Cancellation prior to classes commencing will result in a $30.00 administration fee. Following commencement of the session, refunds for cancellations from classes are issued for medical reasons only. A medical certificate must be provided. Refunds are prorated.
Q: Flip Factory: I registered for the wrong class, what can I do?
A: Please contact the office and we will try to accomodate your request. A transfer/refund fee may be applicable.
Q: Flip Factory: Do you offer payment plans?
A: Yes. Your total fees (excluding the $20 annual Alberta Gymnastics Federation membership) can be divided into 3 equal payments. Your credit card will be automatically charged on the first of the month (2 months). At the time of registering, the AGF fee and the first third of your fees would be charged.
Q: Flip Factory: Do you offer make up classes?
A: No as we try to keep at the set child/coach ratio.
Q: Flip Factory: Do you offer trial classes?
A: No however we do offer family drop in. See our website for more information.
Q: Flip Factory: Is there a discount for registering multiple family members.
A: Yes.
Q: Flip Factory: What if I don't know my child's badge level?
A: Contact the Flip Factory office for assistance and/or assessment.
Q: Flip Factory: Can I watch my child during their class?
A: Yes, we have a viewing area located upstairs. Due to congestion in the gym, parents are not permitted on the floor unless you are participating with a child under 3.5 years.