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Given the constraints imposed by the COVID-19 pandemic, the City of Kitchener is cancelling its traditional slate of summer camps. This decision follows the Provincial Government’s announcement not to resume in-class instruction in Ontario schools. The City of Kitchener is exploring options for alternative day camps and children and youth programming in summer 2020.

Summer camp refunds

  • Registrants affected by the cancellation of summer camp programming will automatically receive a refund.
  • Refunds will be issued the first week of June.
  • For more information about refunds, please visit www.kitchener.ca/refunds

Refunds will be processed based on the following:

  1. Credit card purchases will be refunded back on to the credit card used at time of purchase. Credit cards must be valid. If your credit card has expired or changed, we recommend that you log into Active Net below and update your account information to help us expedite the refund process.
  2. Debit, cheque and cash purchases will be refunded back to your Active Net account in the form of an account credit. A cheque refund from this credit can be requested by emailing Active Net. Please provide your name, phone number and full mailing address in order for us to verify your mailing information in Active Net. We recommend that you sign in to Active Net below and update your account information to help us expedite the refund process.
  3. Refunds will be processed as soon as possible; due to the volume of refunds there may be some delays.

Any applicable memberships will be suspended during this closure period and expiry dates will be extended accordingly once facilities reopen.


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